west elm Outlet

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About

Furniture and Home Furnishings in mid-century styles, including rugs, lighting, bedding, and wall art, all at outlet pricing.

Address: 800 Brevard Rd #801, Asheville, NC 28806, USA

Phone: (828) 665-2168

Website

State: North Carolina

City: Asheville

Zip Code: 28806

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Great deals, no one bothers you to buy anything. I found a couch for 1/3 of what it was online. Affordable and comfortable furniture.

 7 years ago (17-04-2018)

I had a great experience at this outlet. The staff understood what we were seeking, showed us a few options and then left us alone to discuss. I have the feeling the workload gets pretty hefty for the staff, between in-store visits and people calling to inquire about the availability of specific items. If you’re there on a high traffic day (any weekend), they may seem harried. Tip from a pro: Thursday is often a delivery day of new items.

 7 years ago (07-01-2018)

It's an outlet store with often deep discounts for quality items or those that are only minimally damaged or scuffed.  Like any place that offers deep discounts,  you'll have to check in to see what they have, you'll have to sort and rummage through things, and pay attention to their sales. It's not the well-coiffed West Elm experience you have in the regular stores, by design...this is an outlet!  The staff know us now and have been very friendly and accommodating on several occasions.  We've outfitted our entire house mostly with things from here.

 8 years ago (08-10-2017)

Sorry to hear anyones poor customer service experience. My wife and I were greeted upon entering the store. We told DJ what we wanted and he personally took us around. He gave us swatches to pick out fabric likes/dislikes and even took down what furniture we were looking for so they could contact us if it came in. They even offer free home interior design consultations. Some of the furniture is dinged up, and some of it is disorganized but it's an outlet store so it is to be expected. If the price is to high you just come back and see if they have lowered the price the next week. If you want immaculate modern furniture, you have to pay regular/sale price online.

 8 years ago (26-06-2017)

Love West Elm things, but I cannot tolerate the slow, inattentive customer service. I searched for an employee, finally gave up and stood at the register...for close to 10 minutes...until I gave up! I intended to purchase quite a few rugs...but I will take my business elsewhere.

 8 years ago (17-05-2017)

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