Westcott Veterinary Care Center

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Address: 24429 Grand River Ave, Detroit, MI 48219, USA

Phone: (313) 255-2400

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State: Michigan

City: Detroit

Zip Code: 48219

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Reviews

Never forgot my cats names even after years..Went to another vet for convenient. prayed for me and my (Zagnut) my cat when he had to be put to sleep the hair she shaved off his paw to start the process she saw me gathering it up to take home she brought me a small envelope to collect his hair days later I receive a sympathy card her staff called and ask how I was doing very kindhearted & her prices are cheaper than most vets with the updated office

 8 years ago (10-11-2017)

Took my cat in this past Saturday - they were able to fit me in last minute having called first thing that morning to see if they took walk-ins.  At first it seemed as if I would be turned away, after explaining the nature of my pets ailment they asked if I could be there by 9:45 AM; I was there by 9:30.  I entered a  clean, albeit 'dated' waiting room, and was immediately greeted by a pleasant receptionist.  Within approximately 5 - 10 minutes of my arrival, I was escorted back to an exam room.  Though I had to wait an additional 10 - 15 minutes before being seen by a doctor, I counted myself lucky since this was an unplanned visit.

The visit was fairly quick and not as thorough as I'd expected, having mentioned to the receptionist that I'd like to include any tests/procedures that would normally accompany an annual check-up (because my cat  is recently adopted, she's still acclimating to her new home and is somewhat high strung; I wanted to try and save a future trip).  The doctor was also a little impatient and resorted to tipping the carrier in hopes of forcing the cat out. Even with all this, I was and am still grateful for the time and care taken to squeeze us in.  

While I can't recall the Dr.'s name (older Gentleman) or the receptionist/assistant (younger Lady), I do remember the other worker Steve.  I'm not sure if he's a doctor or a veterinary technician but he was knowledgeable and also a cat lover/owner (9 cats!!!!).  He was especially kind, patient and informative.  

I'm sorry to see the more negative experiences posted here, thankfully I haven't had a run in with the 'angry female' doctor.  If I had 1 'major' negative it's that at no time did either of the attending  caregivers wear gloves.  

As with humans, I know that there are several communicable diseases (some deadly) that can pass through body fluids and or touch from animal to animal.  Some of these can be spread across species (like ringworm)...  Though I'm sure the chances of this happening is minimal, I'd still feel more comfortable seeing greater care taken.  That said I am going back; I scheduled a followup appointment for the routine checkup that I'd hoped to get this past weekend.  Since I'm in the market for a vet, I live in the area, AND they were so kind to see me on such short notice I could not 'not' try again and give them my business.  I'll be sure to post again and share my thoughts...

I'm awarding 3 stars this time around only because I don't think what I experienced was typical.  I was somewhat out of sorts, and worried about my baby...  I think any emergency attention received would garner 4 - 5 stars from me (which is what I was originally planning to give)...  Taking emotion out of the equation, I think 3 stars is an accurate assessment.

FYI - I noticed some of the prior comments alluded to racially tainted experiences. I'm Black, Female, and have been a Detroit resident for decades.  Not sure if this level of detail helps or hurts just putting it out there.  

Thanks for reading...

 9 years ago (21-09-2016)

Dr. Haper is amazing n knows her trade/animals. She comes off sum type of way @ 1st but its because she knows best. We pet parents r NOT the expert, she n the staff r. The staff is amazing n very helpful n caring. I made the mistake to go 2 another vet but it was an emergency n she wasn't in or able 2 c asap but 3 days later still wit problems wit Pnut, Dr.Haper found what the other place missed. In the last 2 months my boys have had the best vet ever. I will not be taking them anywhere besides Westcott. Thank you Westcott from Pnut, Gizmoe n I n their Grandmother too.

 8 years ago (24-04-2017)

I was talking to my daughter this afternoon about my most angry moment in my life. It just so happened it was because of this place. About 21 years ago and it seems nothing has changed at that place. I too my elderly dog in to be checked out and such for anything we could do to improve her ailing body. The day after we got a call saying basically to come pick her up and that the next step was up to us. I went there to go pick up my dog (Luxy was her name), they brought her out to me covered in urine and feces.

 8 years ago (26-04-2017)

Very disappointed. Went today for my first appointment there, scheduled the appointment yesterday. Come to find out, they wont see my cat without having the immunization records for proof (which I do have, just at home 20+ minutes away with everything else). Stupidly I didn't think I'd need them, since nothing was mentioned when scheduling the appointment. A half hour of being there just to be told I need to show them the records or they'll have to reimmunize her for an extra charge. In which I wasn't going to do, knowing my cat has her full shots due to being adopted at a shelter. Very disappointed.

 9 years ago (05-11-2016)

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Westcott Veterinary Care Center

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