Westgate Park City Resort & Spa

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About

Westgate Park City Resort & Spa is located at the base of The Canyons Resort in beautiful Park City, Utah.

Story

Indulge yourself in unparalleled luxury at Westgate Park City Resort & Spa, located at the base of Canyons Village and just 35 minutes from Salt Lake City International Airport. Westgate Park City boasts spectacular mountain scenery, unique ski-in/ski-out accommodations, a ski valet service, indoor/outdoor pool, fitness center and award-winning dining, including Edge Steakhouse and Drafts Sports Bar & Grill. Guests enjoy deluxe accommodations ranging from spacious suites to oversized four-bedroom villas highlighted with magnificent ambiance and loaded with upscale amenities.

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Address: 3000 Canyons Resort Dr, Park City, UT 84098, USA

Phone: (435) 655-2240

Website

State: Utah

Zip Code: 84098

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

This is the 2nd year in a row we have come to park city for skiing and snowboarding. As a family of 5, Westgate was a wonderful ski in and ski out resort. Our room was perfect for our family, we love the kitchen and all the amenities (from the indoor pool, adult over 18 pool, work out gym, family arcade and ski locker/ski services). Ski services at Westgate is able to bring your checked in ski/snow board and poles to the lift, this way you don't have to bring anything to your room. You can also check your skis/snowboard and poles at the lift too. Boots can be checked in at the locker room so essentially the only thing you would need to bring back to your room after a long day on the mountain is yourself. A big disappointment staying here is the bell service, housekeeping and valet. When you drive up in your rental be prepared to have no one greet you or even provide direction on where to park your car or who to ask to have your car valet (have to go inside and ask for services), I'm not sure why such a highly rated venue has such poor service but it doesn't give you a good first impression after pulling up. Housekeeping should be coming everyday but that was not the case for us, even after calling them and they verifying that someone would come  (called at 0800 to make sure, since no one came the day prior), they still somehow missed our room. It really seems like they are understaffed,  if it wasn't for these minor yet essential things they would be a 5 star resort. Hope they will work towards improving their guest services, especially for the price you pay to stay there.

 8 years ago (05-01-2018)

This is the only resort that my wife and I stay in in Park City. We have stayed at numerous high end resorts and this one definitely has the best staff. My wife and I stayed in a presidential suite which included two rooms, separate staff room, full kitchen, and hot tub for our 1 year anniversary.  The hotel did kind of screw up our reservation but the manager on duty made everything 100% better. I will definitely be coming back and enjoying many more stays here. Thanks Westgate!

 8 years ago (13-12-2017)

My 3 year old child slipped in some water that came from the ceiling leaking near my jetted tub in the room we had rented. I immediately called the front desk and told them what happened and the front desk said they would send someone to come check it out. I waited 10 minutes and no one came so I called the the front desk again and she told me that the guy would be there at any moment but I had let her know that we were going to have to switch rooms because you don’t pay this much to stay somewhere with a ceiling that is leaking everywhere but she was rude and told me there was no other rooms available. The guy showed up and looked at the ceiling dripping everywhere and I let him know that the front desk told me there was no other room available but he said that was unacceptable and called the front desk and said he would be back, so then he comes back about 10 minutes later and told me they found a room and then he helped us move our stuff to the other room. I had to switch rooms with my two kids under the age of three while being pregnant and it took until 12:45 at night to get everything switched over. Not to mention I had to wake up with my kids and then stay up with them for hours until they fell asleep again but if you have kids then you know once you wake them up it’s very difficult to get them to go back to sleep. Anyways fast forward to the morning I call down to the front desk because the housekeeper came and knocked at 8:30 am and said check out was at 9:30 am. I told the manager that we didn’t even get to go to sleep until 3-4 am because of this whole mess and she tells me that I can stay until noon. She then told me she would give me a 75 credit and take us out to lunch but I told her I didn’t think that rectified the situation so I told her after I got showered and dressed I would go down and talk to her. Around 10 I go downstairs and the supervisor grabs Martin the manager of guest services and he tells me to tell him what happened so I do and he says the whole thing was out of their hands because it had been another guest in the room above us making a mess of their jacuzzi spilling water everywhere which caused the leak in the roof. I then told him that wasn’t taking responsibility for what happened at all by blaming the guest who stayed above us because at the end of the day this isn’t the guests hotel. We went back and forth for a little while because he wasn’t wanting to take responsibility for anything. He then said he would see if they could even do anything to make this up for us and we left it at that because I was so heated. I returned to my room to continue packing and the phone rang and it was Martin. He said I looked over your reservation and I’m going to give you 50% off the rate you paid for the room. He then told me that that was more than enough compensation for everything that happened and I told him I didn’t really think that solved the problem but he continued to argue that that was fair enough and more than I should have received. I couldn’t believe my ears because they honestly did nothing and I said well the manager had said she would give me a 75 dollar credit and take us out to lunch as well but he then said no she told you she would give you a 75 dollar credit to eat at the pub we have here, that’s it. I told him $75 for 6 people? Are you kidding me? This hotel is a joke and the manager of guest services (Martin)  was unprofessional and didn’t take into consideration everything we had gone through with our kids at 1 am. They didn’t care for their guests the way they should have and continued to shift responsibility to the guest who had spilled water from their jacuzzi causing the leak in the ceiling. Never will I stay here again after being treated so badly and neither should you because for the price they should care a lot more about their guests.

 8 years ago (16-10-2017)

**12/29/2017** STILL NO WORD!!!!!
**12/22/2017** Been another week. NOT A SINGLE word from Westgate even after many attempts via email and phone. Customer Service is a disgrace.

** Well it's been a week. Time to update. I haven't heard anything back from Westgate. Just more run-around. 

This place is an ABSOLUTE JOKE!!! I purchased a 2 night stay, and they NEVER have availability. Now I just want my money back, and they give you the biggest run around imaginable. The list of names I have spoke with are: Jack Rogers, John Beck, Poncho Zapata, Michael Glover, Gary, and Sandy, and many more that I don't recall. I'd like to speak to David Siegel, but he is NEVER available. So I will just keep rating and reviewing once in a while.

Owner:
I've tried to contact the correct department. Been dealing with this since June. Why doesn't Westgate try contacting the correct department for me? Customer service is a JOKE!!!!

 8 years ago (29-12-2017)

Excellent room, amenities, and customer service. The only downside was, we didn't have much snow during our stay, so we couldn't enjoy as much skiing as we hoped. Then again, the hotel was so nice that we ended up having a good time, so it was all good in the end.

 8 years ago (09-01-2018)

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