Westlake Ace Hardware

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Address: 5945 NE Antioch Rd, Gladstone, MO 64119, USA

Phone: (816) 454-9900

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State: Missouri

Zip Code: 64119

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Reviews

Always clean, bright and easy to find what you need!  Staff is friendly and helpful.  If they had milk, it'd be one stop shopping! 

 10 years ago (06-02-2017)

The staff is good and helpfully and they always have the parts that big hardware stores don't!

 10 years ago (26-01-2017)

Thank you Brenda L. for making sure I will never step in Westlake again. Apparently they sell Craftsman tools but will not warranty them. Hello, you sell a lifetime warranty tool. If you are going to carry the Craftsman name you need to warranty out the tools. When I left the store and tried to call the store manager. The person that answered the phone was rude and wanted to know why I wanted to talk to the manager. Excuse me but thats none of her business. It was probably the same person I just had an issue with. I called their corporate office in Lenexa. I was told from the tool guy that if they didnt make the money the first time, they would not warranty them. Then gives me a song and dance how he will do me a favor and have one shipped to me. Dont bother!  Correct me if I am wrong. You bring me a tool that is stocked in the store and is broken, I order a new one to restock the shelf and send the defective tool back, like they would be out a bunch of money. Most of the time that is what gets people in the store to begin with. Guess they dont want people in the store.

 10 years ago (07-12-2016)

I went to get a key cut for my car.  They said they could not cut the key if I didn't purchase from them.  I went to buy a $40 key from them but when they went to cut it, their machine that programs it 'wasn't working'.  I asked if they could just cut it and i would program manually but they said they couldn't do that either (it was their assistant manager).  They called the other store to see if their machine was working. they said it was and sent me to the Brighton store.  I showed up and they tried to program as well but they said they couldn't either.  They said my key wasn't able to be copied or programmed.  I bought a blank key online for $9.99, took to a locksmith, they cut it within 30 seconds no questions asked and I programmed manually before I even left the parking lot.  If you need a key cut, don't go to Ace. Don't understand why they couldn't cut a key that someone brings in even if you put a small fee with it.

 10 years ago (21-06-2016)

They go back & forth on prices too much, but the people are nice

 10 years ago (15-12-2016)

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Westlake Ace Hardware

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