Wilbur's

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Address: 1280 Crafton Ave, Mentone, CA 92359, USA

Phone: (909) 794-2483

Website

State: California

City: Mentone

Zip Code: 92359

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I went to check out prices for lawn mowers. The employee told me it would be a certain price. Was going to give me a little off the price. I go back the next day and another employee tells me a different price and will not honor the other price. Said the first employee didn't have the authority to give me the discount. This is not my fault. So I buy the lawnmower any way. And they make sure it runs. They barely help me load it in my truck. Don't tell me the ins and outs about the lawnmower.

 8 years ago (14-11-2017)

Thank goodness they are close or I would go somewhere else.  The whole group has the personality of a rock.  A guy named Robert that fixes the lawmowers seems like he wants to fight, very weird feel to this place.  I had to check to see if I was a customer, and yep!  I paid them.  Customer service in so many places are terrible, but this place holds the gold standard for poor attitudes.

 8 years ago (25-09-2017)

Went in with an idea of what I wanted/needed, I asked for help on my decision and wound up buying the saw I needed. I did not feel any pressure to buy a better chainsaw then the one I need. I have used the saw 3 times so far and I am happy I listened to the man (so sad I can't remember his name but he is the Service man there) he knew what he had and understood what I was going to use it for. All I can say is "I'll be back"
Thanks to all the help there you know what you have and how to present it.

 8 years ago (17-07-2017)

Have been in this place a few times, every time less than helpful, and overpriced. Took my lawnmower in to have a broken part fixed that I couldn't fix myself, the repair guy kept pushing full service, oil change, blade sharpening ect. Stuff that I can do myself without their inflated prices. When I insisted on just the broken part the repair guy acted pissed off, and they took over a month to fix it. Went in today for a new drive belt for the same lawnmower. Had to make myself known to the guy behind the counter working on something otherwise he would've never looked up. I told him what I needed, I had the belt with number on it in hand. He yelled for another guy in the back room, the same repair guy I delt with a couple years ago. Once again stated what I needed. He asked what it was for, I said a troybuilt lawnmower, he asked if I had the model # of the mower, I said no, he said can't help you. He could see the belt on the counter, didn't even try to match up the # on the belt or cross reference it in his numerous parts catalogs, remember this is a dedicated lawnmower repair shop. Other home improvement and auto part stores looked it up or tried to match it up using a sizing device, they didn't have it in stock but offered to order it, I can do that, but was hoping to get it today. That is what brought me back to Wilbur's today for the last time, I will never go back there and would not recommend them. I bet if I had taken a lawnmower in there with an illegible model number with the same problem they could have fixed it because they could charge the full service price.

 8 years ago (08-08-2017)

I love to eat here

 8 years ago (03-01-2018)

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