Wonderful Spa

Reviews, get directions and contact details for Wonderful Spa

Address: 2195 Bancroft Way, Berkeley, CA 94720, USA

Phone: (510) 280-5061

Website

State: California

City: Berkeley

Zip Code: 94720

Opening Hours

Monday: 10:30 AM – 9:30 PM
Tuesday: 10:30 AM – 9:30 PM
Wednesday: 10:30 AM – 9:30 PM
Thursday: 10:30 AM – 9:30 PM
Friday: 10:30 AM – 9:30 PM
Saturday: 10:30 AM – 9:30 PM
Sunday: 10:30 AM – 9:30 PM

Update Info

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Reviews

Really poor customer service. I made the mistake of buying a VIP card, because the place looked nice when I walked in and the prices, though higher than many of their competitors, didn't seem too bad for when I just needed a quick massage close to campus. Unfortunately, they make it near impossible to actually schedule anything. It's not just the language barrier. The person they have at the front just doesn't seem to want to bother with you. & that's what it seems the customers are to her: a bother. When you do get an appointment, that same person at the front seems entirely disinterested in welcoming you and helping you to your space. It seems she just can't be bothered to put forth any real effort. The massage itself is OK enough to keep me coming back to take advantage of the convenient location, but combine the just-OK massage with the ridiculously difficult appointment-making process with the lack of basic customer services skills... Yea, I'm done with this place. & I can't imagine they will survive for long. Hopefully, this place will soon be taken over by someone who can provide a good service and value.

 9 years ago (04-10-2017)

you like hard massages -- you wont be disappointed. and affordable. i recommend it. they are not afraid to really work your hamsprings and glutes which works great for me, i have a desk job their massages always hits the spot.

 9 years ago (11-10-2017)

Over many months I tried to schedule my Groupon appointment. The business would a sometimes take my appointment and when I say it's Groupon they'd change their minds and say "no, actually we aren't taking any more Groupons today, try back in a couple days" or; not pick up the phone (just ringing, no voicemail) for 2 days; or finally there were plumbing issues and all the appointments for the day were canceled (after I finally got one).
TODAY the Groupon is expired. I looked in the help section, it said I could use it for the value I paid. I made an appointment, arrived and the young woman at the counter said she couldn't use it, it was expired and then when she tried to scan it anyways. She tried to enlarge the image by spreading the screen with two fingers, you know what I mean. That redeemed the voucher, she verified yes and then said she couldn't scan it because it's marked redeemed. After lots of back and forth with serious language barriers she called her boss who was crazy rude when I got on the phone. She told me that Groupon never paid her for my purchase because it's expired, that she wouldn't be able to pay her staff if I wanted a massage. THEN tried to haggle a deal and get me to pay half price for a massage.
IM LIVID AND DEEPLY DISSAPOINTED with Groupon for partnering with such an obviously shady place. I expect this business to give me my money paid for two Groupons and I expect Groupon to arbiter this transaction.

 9 years ago (01-07-2017)

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