Woodinville Bicycle

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Address: 13210 NE 175th St, Woodinville, WA 98072, USA

Phone: (425) 483-6626

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State: Washington

Zip Code: 98072

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Reviews

Great service, knowledgeable staff member and reasonably priced items. I cone in regularly when fixing my bike, and they're always helpful. Highly recommend for all bike services.

 8 years ago (06-02-2017)

I typically call ahead to inquire about parts in stock before I walk in to buy it as I don't like to waste time going if they don't have the parts. 

I build my own wheels, and I needed to buy spokes/nipples and hubs.  I had done my calculations and was ready to buy the stuff if they had it in stock. 

When I called, I told the guy I needed some high end bladed spokes (not a cheap order). I casually asked if they have their own methods of calculating spoke length and if their numbers match mine that I'll be over in about 30mins. 

Well, that's where the conversation went down hill. The employee mentioned that, "If I end up doing these calculations for you, you might as well get us to build the wheelset".  I told him that I was not asking you to build it. I am building it and I just need the parts. He continued that if I want parts he could just order it, but if I had questions that his shop could just make it for me. 

I ended the conversation with, "Sounds to me that you don't want to sell me spokes".  I didn't even mention the hub set I wanted to order. 

Too bad for Woodinville Bicycle. I didn't even walk in the door. I ended up at another LBS.

:::Edited after a reply:::
I wouldn't classify 'Casually asking about your methods of calculating spoke lengths' as justification enough to dismiss me as a potential customer.  Then, try to up-sale me to build the wheels before you'd even entertain me as a customer.

If a customer asked about proper bike size and positioning when buying a bicycle, would you also charge bike-fitting fees or charge for asking too many questions?

I know you replied to save face and humiliation, but it is unnecessary and 'time consuming'.  How would you recoup your time this time?

I took the time to write this review, as you felt you needed to reply as well.  But, wouldn't it be greater to provide great service instead?  Or, is that asking too much of your time?

I can read through your insincerity.  No need for any of that.

 8 years ago (01-03-2017)

Phenomenal service, knowledgeable people, and excellent workmanship. I started shopping there about 5 years ago and I became a lifelong customer within the first few visits. I just bought my first brand-new bike ever (always bought used before) and I got a fantastic bike at a great deal from the very helpful staff. I recommend them as highly as I can!

 8 years ago (22-09-2016)

I love this bike shop, it's the best. My bikes get regular maintenance with WB, I never had the smallest mechanical while riding. Their personal experience and knowledge of bicycles is unique and irreplaceable. Thank you WB!

 8 years ago (31-12-2016)

Great Bike shop. I good parts and service. nice knowledgeable people. good return policy if needed too.

 8 years ago (10-11-2016)

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