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Xsport Fitness

  1. Alexandria West
  2. Lincolnia Gym

Reviews, get directions and contact details for Xsport Fitness

About

Summer schedule begins July 2. Copies available at the front desk or see the online schedule at xsportfitness.com

Story

We are proud to invite you to visit our facility and experience classes with our amazing team of instructors. We are here to educate, inspire, motivate, challenge, and, yes, even entertain you ;)

We here at GroupXSport believe that we can offer you more than a plan to drop a few pounds or lose a few inches. We believe fitness is about spending your time doing something that is rewarding, fun and healthy. We believe that you don't want to watch the minutes drag by as you complete your obligatory workout. We're here to help you get fit, and feel better, stronger, and more equipped to handle the challenges of your everyday life. We love what we do, and we want you to love doing it with us!

All classes at XSport Fitness are included in your gym membership at no additional cost. We offer classes seven days a week, 365 days a year.

Three Group Exercise Studios are equipped with state of the art equipment, audio/stereo systems, spring or rubber flooring, floor to ceiling mirrors, and ceiling fans/lighting.

We offer a variety of group exercise classes including six Les Mills formats (BodyAttack BodyCombat, BodyFlow, BodyJam, BodyPump, & BodyStep) as well as Zumba, XForce Cycle, Boot Camp, XSculpt, Yoga, Pilates, Abdominal/Core classes, Tai Chi, Total Body Conditioning, stretching and stability ball classes. Our aqua fitness classes include aqua aerobics and aqua toning. And, we recently added PILOXING.

Get a great workout, and the support of our group exercise community, in any one of our classes.

Address: 4300 King St, Alexandria, VA 22302, USA
Phone: (703) 933-9333
[email protected]
State: Virginia
Zip Code: 22302


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Reviews
I really give this place zero stars. They don't deserve it. XSport is not about you like they say when they answer the phone, they're about taking your money. I spoke about personal training sessions with the understanding that I would start sessions in December, I was charged that same day after I verified multiple times that charges wouldn't start until December. I just moved here from Austin and even explained that to my consultant that my budget was very tight after signing a new lease. I called the very next day to get that transaction cancelled, was told it would take 5-7 business days. After a week, I hadn't heard anything from anyone and there was no refund on my account so I took it upon myself to call corporate to get a status. They told me that they hadn't even received a refund request and they would contact Alexandria location to check status. I asked the lady who was helping me from corporate how long should I wait until I hear back from her, she told me she would call me the next day. After hanging up, I called the Alexandria location and sure enough, it was never filed. Was told it would be filed that day after the GM signs off on it. I did not receive a call from corporate the next day like they promised. I had to call them again the day after to get a status. Was told they hadn't received anything from the GM at Alexandria and they would call that day for another status check. At this point I noticed a member ship charge on my account (this is a second charge now with no resolution to my first problem). I again called the Alexandria location and was told that GM had not signed off (they didn't even give me a reason why it hadn't been done) but that they would leave a message for the GM to do that day. I asked for them to cancel my entire membership and asked for a refund on that as well because they're customer service was terrible and I was very disappointed. Was told they would include this as well. I let a few days pass, fast forward to 2 weeks after signing up, still nothing has been done and no one has called to follow up with me. I sent an email to my consultant asking for a status and expressing my dissatisfaction with their service and failure to communicate, he responded with these simple words, "Refund is being submitted today." (That's it, no apology) I can not believe it took 2 weeks for this to be submitted. The next day, I see another charge from Xsport on my bank statement for $49, what for?! I thought I cancelled this membership. This is the third time they charge my account!!! I just moved here!! I can not afford these unexpected charges. Xsport has taken a total of $430.95 in 2 weeks!! And I have yet to see one penny refunded into my account. Do not waste your time with these careless people, they're just money hungry and don't want to apologize for being wrong!
8 years ago (16-11-2017)
Update to my previous review, the gym improved quite a bit in the weeks after the initial post. It would seem that some scheduling snafus led to inadequate personnel being on shift and the gym wasn't being cleaned until the normal day shift people arrived. This was according to a trainer I see there on a regular basis. Since then the towels have been cleaned up and the entire area is much cleaner. The locker rooms are in order and I see multiple people attending to any messes left over night. Overall the gym has improved and I'm happy to say it's back to being worth my drive in from DC every morning. I'm hoping the improved appearance leads to all of the clients taking an active roll in keeping this gym nice. Good recovery!
8 years ago (21-09-2017)
Twice as many calf machines as squat racks. Not super dirty but never clean. Equipment takes a long time for repair. Always busy. Meh
8 years ago (14-12-2017)
I joined this gym about 4 years ago when I lived next to it. A little over a 2 years ago I posted a pretty bad review including pictures of the condition I found it in one morning. To their credit I was called by the owner of the company and she assured me that the gym would become a better and cleaner place. It did and thankfully so. The management was changed and the gym became a better place to workout. Fast forward to this past week, for the three days I worked out at the location I found it in a terrible state. The lower weight dumbbells were strewn all over the three levels of the gym it took me 20 mins to locate the weights I needed. There were towels EVERYWHERE. Towels piled around the edge of the basketball court, piled around equipment, every corner of the locker room and all showers had dirty wet smelly towels piled in them. This morning was the last straw, I arrived at 4:30 to find the gym covered in dirty towels, one young man at the desk on the computer and a group of 4 young (very young) teenagers sleeping on the massage tables on the mid level. I'm not sure if they were members but from their ages I can't assume they were. They skulked around the gym for the two hours I was there and it was a little concerning that nobody from the staff questioned them. When I went to use the bathroom in the men's locker room I noted that the same fecal stains adorned the toilets I had seen earlier in the week and can only assume they aren't being cleaned ( I went to use the upstairs bathroom which was at least cleaner by a little). By the time I left at 7:00 there was not one towel picked up and the gym was still absolutely filthy there were 30-40 people working out, having to locate equipment and maneuver around the towel piles. In the past I had seen an army of staff cleaning and tidying up by 7am. These past few weeks I've seen one if not two people working in the early morning. The last review I wrote had pictures but since there is a posted "No Photography" policy in the gym now I've followed their rules and left it to your imagination. I know it's up to all of us as members to police ourselves, place equipment back in its place and put towels in the bins but this place has gone south and fast. People take no pride in their gym since the staff take zero pride in its maintenance & cleanliness. If this review gets to the owners again please feel free to contact me since I've misplaced the contact information you provided me. We can talk over the issues I've seen. As a loyal customer I'm sickened by the level this gym has gotten to. Thanks for reading. -N
8 years ago (30-07-2017)
very disappointing with their service, the pool is still not open after a gas leak. They cant give you an update, The escalators still not working . Rude staff your members are paying so can stay open. be nice have some kind of update for your members. Don't answer the phone its all about you and cant answer anything
8 years ago (26-09-2017)
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