Zales

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Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 1901 Northwest Expy, Oklahoma City, OK 73118, USA

Phone: (405) 848-8738

Website

State: Oklahoma

Zip Code: 73118

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Reviews

My husband bought my wedding ring set here 4 years ago. It came with an engagement ring and 2 bands, all of them with small diamond lining the sides of the rings, and he bought the protection plan (Thank God). Since then l have had diamonds fall out at least 4 -5 different times, always on the same band. Last month l took the band in to have the stone replaced and they sent the entire set off with instructions to tighten every stone since this keeps happening. I picked it up a few weeks ago and it looked great. Today I saw that ANOTHER stone is missing, this time in the set that is usually fine.  l intentionally don’t wear my ring at work to avoid having diamonds fall out, and l rarely if ever wear the band that the stones usually fall out of. Thankfully the protection plan pays for the stone to be replaced, but this is still absolutely ridiculous. He spent far much too money on this ring for it to keep breaking and l shouldn’t have to be constantly taking my ring in to be fixed. The only positive thing I can say is that the consultants at this store have always been very kind and helpful with getting the ring inspected and sent off to be fixed. I usually am very laid back and hate causing a scene, but as of now we will never buy anything from Zales again.

 7 years ago (05-11-2017)

If you must go to Zales go to ANY location other than this one unless terrible customer service is your thing. This location has never been helpful or kind in the past 16 years I've been coming back to have my rings repaired/inspected.

 7 years ago (28-01-2018)

I got my engagement ring/wedding bands from Zales in 2015 and in the past three years I’ve never once felt like they showed us good customer service. I feel like every interaction with them has been a battle. I have had many complaints with them but two experiences in particular stand out as being exceptionally horrible. They misplaced my ring before the wedding and almost didn’t get it back to us in time. Recently I sent my ring off to be resized and when it was returned to me the diamonds in the crown of the ring were messed up. They are disorganized with subpar customer service standards. I would never recommend them to anyone and I strongly wish we’d gone anywhere else.

 7 years ago (05-01-2018)

My engagement ring, wedding ring and my husband's wedding band was bought here. They were very helpful and patient with us, unlike another jewelry store that tried pushing us into buying rings that was double our money limit. This is our jewelry go to store.

 7 years ago (10-12-2017)

Went in for 6 month cleaning of wedding rings. temp. location just across the way due to reconstruction on mail store. I was greeted promptly & service was wonderful. Sharon was a delight & informed me of the update on construction on main store. Very good experience. Thank you Zales.

 7 years ago (03-10-2017)

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Reviews, get directions and contact details for Zales

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