Zales

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Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 101 N Rangeline Rd, Joplin, MO 64801, USA

Phone: (417) 781-5553

Website

State: Missouri

Zip Code: 64801

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Very poor customer service. Originally bought a Ring and didn’t request it to be sized yet bc my bf had engagement plans but the lady put in a repair order without us wanting one yet so she said we couldn’t have our ring yet. So I agreed to get it sized and requested it to be a 6.25. Later look at my repair receipt and she had on it my request but to size to a 6.5 instead. Of course the Ring comes back and fits a little too big but whatever at least I had it back. Wore it for maybe an hour one day and the diamonds on the side were cutting my other fingers so we did a return on the Ring and later chose a different ring. So we buy this other ring and I tell the lady I once again want to wait to have it sized at a later time so we can finally get engaged and I didn’t want to wait three weeks to get my Ring back bc we wanted to be engaged before then. She promised me it till be back in two weeks so I agreed to send it off. Again tell them I need a 6.25. She straight tells me that she won’t let me get that size and that she’s putting it in for a 6. This Ring has a really wide band. I already know this is going to be too small. It’s been over two weeks and I’m still without a ring. My friend turned in her Ring for a repair 4 days after I did and they said her repair would be done on the 6th of December. She was able to get hers today so I asked if my Ring was in yet since mine said it would be back the 2nd. The lady treated me like I was stupid and said that “well your receipt clearly says December 2nd so that’s when you’ll get it”. I pointed out that my friend was picking her Ring up that wasn’t supposed to be ready to 4 days after mine and she didn’t pay for faster shipping or anything. Even when going in to buy my ring I knew what I wanted and showed Mandy the picture of exactly what I wanted and she wouldn’t show the Ring to me till I finally got up and walked away and found the Ring myself and asked to see it. This should be the happiest moments in a persons life getting to bring two families together and Zales has made this an absolute nightmare. I just really hope the Ring fits by some mirical when it finally arrives. If not I’m returning it and never coming back. You think when someone is spending that much money somewhere they would at least be shown some respect instead of treated like just a paycheck.

 8 years ago (29-11-2017)

Very friendly and a lot of help with financing!

 8 years ago (28-09-2017)

Very good prices and friendly people. Their online store also ships here for free which is a big bonus.

 10 years ago (16-11-2015)

I went in to see if i could find different rings to go beside my cebter rings and they seemed they didnt want to listen to whelat i said because i told them i wanted diamonds only and ten the bring me blue sapphires and then the other person in there told me that they could just order whatever from the manufacturer instead of it comeing from the store witch tells me they didnt want to help me so i will never be going back there.

 9 years ago (03-03-2016)

Very poor customer service and explaining things

 8 years ago (02-02-2017)

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