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Zales

  1. Iowa
  2. West Des Moines Jewelry Store

Reviews, get directions and contact details for Zales

Zales

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America's diamond store since 1924 - for the best fine jewelry selection of rings, necklaces, earrings, bracelets, and watches.

Address: 101 Jordan Creek Pkwy, West Des Moines, IA 50266, USA
Phone: (515) 225-8296
State: Iowa
City: West Des Moines
Zip Code: 50266


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Reviews
I'll never buy Zales again. I bought a bridal set for my now fiance and when I went to pick it up the clerk was SUPER pushy about the replacement plan. Like annoyingly. Kept saying "it's woooooorth it" just like that. After I said no multiple times. I didn't take the time to inspect the ring which I guess I should have. I just assumed, there wouldn't be any mistakes. Wrong on my part. The ring had a sticky residue in several places and there was a lump on the band, like the gold wasn't smoothed down or it's some other imperfection. Either way, it should have been caught. I know I could bring the ring back and have them fix it but they'd probably have to mail it away to some kid in China so I'll just deal. In 6 months or so when it gets a little worn, I'll bring it to a local jeweler to have it fixed. I will never buy from Zales again.
7 years ago (18-04-2018)
Received horrible service at both locations- Jordan Creek and Valley West. My fiancé and I wanted to return a ring at Jordan Creek. They rudely explained they couldn’t do it, so we had to go to Valley West, where he had originally purchased the ring. Once we were at Valley West, the lady said the receipt looked weird, and the other lady working there kept saying it wasn’t a receipt from their store. There was an error on the receipt and they were implying it was our fault. It took them 30 minutes to finally return our ring and she refused to check the balance on my fiancé’s Zales card since we wanted to make sure they actually completed the return. We are super disappointed with the service and will never purchase another diamond from Zales.
7 years ago (07-04-2018)
Terrible customer service at the Jordan Creek location! My daughter was sold a wedding band to fit with her engagement ring that cannot go together. One year later and a month before the wedding she was told that she should have NEVER been sold this ring. We also found out that EVERY employee knows this! The Assistant Mgr of 12 years did it to us for a COMMISSION check! While trying to rectify their were numerous instances where the store never followed through with their promises and time frames. In the end my daughter got a beautiful ring but never needed this stress. Do yourself a favor and go to a different Zales location where they service you and don't tell you they have zero empathy for this situation/problem. I am appalled at how this store treats customers.
8 years ago (09-07-2017)
Recently went to buy my bridal set and husband's wedding ring, and Sara did an excellent job staying within our budget. Didn't feel pressured to buy but left with my dream ring and within budget. Great deals on Black Friday!!!
9 years ago (25-11-2016)
I had such a terrible experience with Zales that I want to warn anyone who may be considering buying a diamond through them. I have been married for 7 months. 3 of the months I have been married, I have been without my ring. A diamond fell out of my $5,000 ring on our honeymoon-they replaced it since I was up to date on my cleanings but it took 6 weeks to send it in. Then I had to send it in separately to be soldered. They told me this would be an additional 4 weeks and that these two processes had to be sent in separately no matter what. For the first 10 weeks of my marriage I was without a ring. Recently my center stone,1.5 carats, cracked. They sent it in-4 week process-and sent it back with a carbon mark in the new diamond. They said they may not replace it but have to send it to be sure-it will be 6-8 weeks. Now I am without my ring for 6-8 weeks and don't know if the diamond will even be fixed. I did not buy a diamond with a carbon mark and should not have to be without my ring for 6-8 more weeks!!! I was in tears today and am thinking of suing if they do not replace my diamond in a timely manner (2 weeks MAX). This has been so ridiculous. My husband did not pay $5000 to have people question our marriage and be without it for half the duration of it. That would be like buying a house and not being able to live in it for half the time....ridiculous!!! Consider this your warning.... DO NOT BUY A DIAMOND FROM ZALES!!!!!!!!!!!!
13 years ago (25-01-2013)
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