Zales

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Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 1245 Worcester St, Natick, MA 01760, USA

Phone: (508) 653-5362

Website

State: Massachusetts

Zip Code: 01760

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Reviews

Store employee Irene - older lady with glasses;  she is highly unprofessional and gives out wrong pricing information.  Do not buy from this store at all.  She's a fraud scammer; should be fired.  I verified pricing with zales customer service and went to another store for my buy.

 7 years ago (23-10-2017)

I give this location 5 stars not because everything about my experience there was amazing, but because one of the employees, Irene,  was. Irene provided me with unbelievable support in helping me get and customize an engagement ring. I simply cannot recommend that woman more. If you go in there, ask for Irene, you'll be happy you did.

 8 years ago (17-03-2017)

In store people lied about shipping time. Would've taken the quicker shipping online. Now GF wont get her anniversary gift in time.

 8 years ago (19-04-2017)

HORRIBLE. I repeat, HORRIBLE. Quite possibly one of the worst experiences you'll ever have. Although I would never order a large diamond from here - My wedding band had become a little too scratched up for me so I wanted to find a new band without paying an arm and a leg. I ended up getting just a thin band with diamond chips all the way around. The woman told me that all rings come in a size 6 (I am a 4) so I had to have it resized. She offered me rush shipping since they did not have my size and she knew I wanted to wear it immediately. I took the rush shipping. Little did we know that when we picked up the ring they would charge 88 dollars for rush shipping. It's not the extra uncommunicated cost that bothered me but the staff and management. The women working both when I purchased the ring and when I returned it were so unprofessional, teeny bopper little brats that wear too much makeup. The manager stays behind the counter pretending to count money and doesn't care to acknowledge any of the customers. I should have read these reviews before going in but I figured how can you really mess up a band? Oh it gets better. When I came to pick up the ring it took them a good thirty mins before they could find it as the girl repeatedly asked me "are you sure you purchased the ring here because I can't find it anywhere" "did someone from here call you and tell you it was ready" I told her yes and she rolled her eyes. Pathetic. Finally she found it, then gave her manager attitude because it "shouldn't have been where I found it".  We also did not receive a box or even a bag for our ring just a simple cheesy receipt handed over to us. Spend your money elsewhere and go somewhere that cares about their customers.

 8 years ago (01-04-2017)

I am soooo disappointed at this location. My now husband bought an amazing engagement ring from Zales I loved it. It was a bit big so I weight to this location for a resize and the lady Arlene was not into helping me at all. First of all she tried selling me a warranty for my ring that it already has! Then she tells me that the resize takes up to 2 weeks as I called today after 2 weeks as my ring is not ready yet!!!! To find out that Zales offers expedited shipping before placing order and that lady Arlene or Irene didn't even let me know even after me asking if there was anything we can do to expedite resizing. I got marry without my ring and now Christmas without it.

 8 years ago (20-12-2016)

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