Zales - The Diamond Store

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Address: 3902 13th Ave S W, Fargo, ND 58103, USA

Phone: (701) 282-4533

Website

State: North Dakota

Zip Code: 58103

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

I have purchased several rings and earrings at Zales over the years. The clerks are more attentive than the clerks at J C Penney's. That is why I choose to shop at Zales.

 7 years ago (15-12-2017)

Doug at Zales looked at my ring and gave me a free sizing and adjustment. Very good salesman as well, will definitely be back to buy from him in the future even though I had no intention of buying when I originally went in.

 8 years ago (10-12-2017)

Zales always has sales on jewelry if you ask.  I saved $200 on earrings for my wife just by asking.

 8 years ago (13-12-2017)

I'm seeing negative comments on the customer service of the employees, but personally we just had a great experience. My husband and I are from Grand Forks, but the Zales in our area closed so we made the drive to Fargo to do our bi-annual ring inspection. When we got there, we were informed that we were missing an important form to do the inspection, and the lady found no record of us purchasing anything in the database. Confused by this, she worked with us for a half hour going through every option available to help us solve the issue. We ended up calling customer support and figured it out, and she printed out new copies of everything for us and organized them in different envelopes. Throughout this entire process, our 2 year old was getting very fussy- and a young man who wasn't assisting us brought coloring books over to entertain him with. While I sat with my son, the man stayed and talked for a bit. I don't often leave reviews, but I really appreciated the service from these two employees. The woman helping us was Sadie, and I hope she'll be there again when I have to stop by in another 6 months!

 8 years ago (10-03-2017)

Very disappointed. My fiance and I went to a couple different jewelry stores to find a ring he loved. He found one at zales that he loved. We were told it would come 2-4 weeks. So we placed the order. 4 weeks comes and goes so I call to check on the status. I was told it takes 4-6 weeks. I explained we were previously told 2-4 weeks. She assured me it would be in within the next week.  I waited 2 weeks to call again which put us past the 6 week mark. When I called I was then told it takes about 8 weeks. I again expressed my frustration as every time I call the date keeps getting pushed back. Our wedding is in 2 weeks so waiting another 2 weeks is unacceptable. I then asked to speak to a supervisor. She told me she would call me back after looking into it further. Turns out "they have no idea" what happened to it and the order never went thru. Why they couldn't figure that out in my previous calls is beyond me. So now they are submitting a rush order.  I'm not holding my breath that that will come in time. No apologies at all. No sense of remorse at all.  Just continual excuses. We will not be doing further business with them.

 8 years ago (03-04-2017)

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Zales - The Diamond Store

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