Zales - The Diamond Store - New Castle County

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Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 4737 Concord Pike, Wilmington, DE 19803, USA

Phone: (302) 479-7680

Website

State: Delaware

Zip Code: 19803

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Reviews

I hesitated before writing this post but after reading the others I decided to chime in..I stopped into the store on Sat. while on lunch break to just "look". I was met with a very friendly overly helpful lady named Rosie. She was sweet and funny. SUPER helpful lol. She told me she would give me her card but when I came back Sunday  (today)she would be off but to come anyway and see Taylor. When I came back with my fiance and wallet in hand Taylor took over the sale. At first the conversation waa flowing then I realized I had barely touched any of the rings I looked at. Why? Because TAYLOR WAS WEARING THEM! How the hell could I envision myself wearing this ring for the rest of my life if SHE'S WEARING THE FREAKING RING? She was super guarded on letting us try on the rings and even hold them more than a couple of seconds. We had gone to Kays 2 weeks prior and actually put money on a ring to hold. The reps there were amazing. We sat for like 2 hrs and looked at rings, touched them, tried them on, and at one point the rep gave us space to discuss the potential purchase. The only reason we didn't buy then waa because we wanted to shop around. So we found our selves in Zales with one of the worst sales person's I've ever met. Then she showed me a ring in the case that I kinda liked and told me there was one on the website JUST like it at a better price....umm ma'am it was 3k MORE than the one in the store AND it was a completely DIFFERENT ring. When I called her on it she got defensive and told me I didn't know what I was looking at!! I had to point out the differences (again with the ring being held tightly on HER hand). She just shrugged. At one point she asked me if I even knew how to shop for diamonds. Then she asked did i really want a dimond at anything below 4k because my friends could tell what we paid....I had enough  insults and politely asked for a card then told her we would be in touch.

 I tossed her card as soon as we got out of the store. I understand people steal things but we had been in the store the day before and had put money on another ring 2 weeks before at their big sister store, and we were looking to BUY today NO FINANCING. Smh they lost a sale because their salesperson made us feel disgusting. Thanks but no thanks. I work in Sales too and if I treated someone like she did us I would lose my job. She was not a good sales person. The sad part is that her behavior reflects badly on the entire store. I would also like to add two things 1) we asked her to give us a minute to talk and she stood there and WE had to move in order to get space to discuss. As if she wanted to hear what we had to say about the sale. It was super uncomfortable and just over all rude. She also downed Kay's when we told her we had put money on another ring. She says, "Ugh, why'd you go there? I mean they are under the same umbrella as our store but you should have bought here. What ring did you get over there?" I show her a photo and she proceeds to show me a similar ring and I ask her about pricing vs the one at Kay which was a bigger diamond and better clarity, and came with band and warranty and she says, "Do you even know how to shop for diamonds?  Our diamond is going to be better is it even collection?" And thats when I called to the other store to get the specs on the ring. Once I told her yes it was collection just like the one she showed me and over all better is when she tried to upsale me and show me the one on the computer that was "just like it". It wasn't and it was 3k MORE than the one we wanted....she was the worst. She was assuming we would buy from her because she bad mouthed and belittled the other store. I mean if you watched videos of the interaction you'd think the convo went well. But inside we were CRINGING! We left hurt and upset and without  purchasing a ring. She definitely talked herself out of a sale.

 8 years ago (10-04-2017)

I lost my wedding band and went back there since it was where I purchased it. I described the ring I wore for 7 years to the lady, she goes to the website and asked me to find my ring I told her I've done that at work but wanted to come into the store since I bought it here. She goes to tell me I must not know what ring I had since it wasn't online or in the store. I tell her I have to figure something out so he tells me "to think about it some more and come back when I figure it out." I decide to walk down to Gordons to check what they have, I was greeted and explained why I was there. The first words he says to me is lets check your records since we are connected to Zales, within 5 minutes he found all my purchases and searched to see if there was a store who has my ring. He then told me since 7 years and no store has one it most likely discontinued and not available. I would tell anyone looking to avoid Zales all together and go straight to Gordons.

 10 years ago (28-10-2014)

I love them

 8 years ago (08-09-2016)

Horrible customer service! They do not try and help you. Will not do business with them again! 

 10 years ago (12-02-2015)

Customer  service . Knowledgeble  people.

 13 years ago (06-05-2012)

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Zales - The Diamond Store

Reviews, get directions and contact details for Zales - The Diamond Store

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