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Reviews, get directions and contact details for Zane's Cycles

About

Bike Sale and Repair Shop offering Lifetime Free Service, Lifetime Parts Warranty, 90-Day Price Protection, Flat Insurance, Kid's Bike 100% Trade-in.

Story

We are a specialty retail shop for bicycle sales and service. We carry a wide variety of accessories and the best selection of clothing the industry has to offer. Our lines include but are not limited to Trek, Bontrager, Pearl Izumi, Castelli, 2XU, and Louis Garneau.

Every bicycle purchased from Zane's Cycles comes with our World Famous "Zane's Cycles Lifetime Free Service and Lifetime Parts Warranty." Anytime your bicycle needs service, a full tune-up or just a quick adjustment, we will make those necessary adjustments for free as long as you own your bicycle.

90-Day Price Protection. We guarantee you will never overpay at Zane's Cycles. If you find any item you purchased in stock for less anywhere within 90 days, we'll gladly refund you the difference plus 10%.

30 Day Test Ride. To guarantee you have invested the correct bicycle, ride it for 30 days. If during that time you are not completely satisfied, please return the bicycle for an exchange. We will gladly give you a full credit toward your new selection.

Serious. Fun. Guaranteed. Thirty Five years ago we started with the belief, "the only difference between us and our competition is the service that we offer." If you don't feel that we are living up to our mission, let us know and we'll fix it immediately. If you have a concern and would like to discuss it with me directly, please e-mail me. I will personally respond to you.

Address: 330 E Main St, Branford, CT 06405, USA
Phone: (203) 488-3244
moc.senaz@ofni
State: Connecticut
Zip Code: 06405


Opening Hours

Monday: 10:00 AM – 6:30 PM
Tuesday: 10:00 AM – 6:30 PM
Wednesday: 10:00 AM – 6:30 PM
Thursday: 10:00 AM – 6:30 PM
Friday: 10:00 AM – 6:30 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: 12:00 – 4:00 PM


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Reviews
It's pretty obvious why these folks have been in business forever. .......Customer Satisfaction! They do everything in their power to make sure the customer is beyond satisfied. They don't care if they sell you a pair of socks or a $5000+ bike. The level of attention to detail and satisfaction is the same. Thanks, Greg, Tom and MJ.
7 years ago (23-01-2018)
The shop is fine, big place and easy to get lost in. However, most troubling is to learn about how poorly some of the employees are treated at Zane's Cycles. Since voting to improve their working conditions through a union, a number of employees were fired in what appears to be retaliation. This practice seems to continue, recently firing with no cause an employee who had worked there for over 15 years (but had pushed for safer work conditions). Not something I want to actively support! I hope Zane's does what's right and improves in this regard. Until then, I'm happy to support the many bike shops in New Haven, like Devil's Gear, who are better corporate citizens.
7 years ago (18-12-2017)
Wonderful experience buying my son's bike today. Our salesperson was very nice and knew the products well. He made sure we were comfortable with the bike we chose and understood all the warranty and service information. Large selection of bikes to choose from.
7 years ago (22-12-2017)
Walked in, it was busy, Eric assisted me almost immediately. I needed a part for my Bontrager, charger. Had the part, showed me how to properly use it. Highly recommend this business. Purchased 2 bikes from here, great quality, great staff.
8 years ago (08-07-2017)
Bike had a few issues at first but Zanes customer service was amazing. Make sure you give them a chance to correct your problem if you happen to have one.
8 years ago (21-09-2017)
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