Zoots Dry Cleaning

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Address: 29 Willow St, West Roxbury, MA 02132, USA

Phone: (617) 469-2202

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State: Massachusetts

Zip Code: 02132

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Reviews

Never use Zoots! I used them for the first time and they lost one of my suit coats. When I dropped my clothes off, they told me not to wait for the receipt because they would email it to me. My suit coat never made it onto the receipt, and they claim I never dropped it off. I have been working with their "customer service" department for over a month. First they told me I never dropped the suit coat off so they needed 7-10 business days to pull security footage tape to verify that I gave them the coat. After 10 business days and without hearing from them, I called to ask the status of my lost coat claim. I was told that they were still trying to pull the security footage and they would call me in a week. I never heard from them so I called and left multiple messages. I finally got through to someone and was told that the security footage is only kept for a certain number of days so it had already been deleted. I was always told that even if they pulled the security footage, they wouldn't have been able to verify that my suit coat was in the pile of clothes. 

I asked for them to give me the money to replace my suit, and was told they needed to get approval from the owner who wasn't going to be in for a couple of days. I was promised that I would receive a call within 3 days. It is day 4 and I am still yet to receive a phone call. I tried calling the "head of customer service" who is now handling my claim but was told she is in an all day meeting so can't take my call. 

I received an email from the "owner"; they refuse to take responsibility for my missing suit coat. They claim I never dropped it off and they won't provide me money to replace the suit.

I understand that mistakes happen and items can get misplaced, but I would expect the company to own up to their mistake. Instead of questioning my integrity and avoiding my phone calls, the company should try to make right their wrong, especially for a first time customer. Why would I ever try using Zoots again when they make no effort?

 8 years ago (12-05-2017)

Nice local dry cleaner with most friendly  manager (Bill).

 8 years ago (24-11-2017)

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