AAA Willow Grove Car Care Insurance Travel Center

Reviews, get directions and contact details for AAA Willow Grove Car Care Insurance Travel Center

Address: 2506 W Moreland Rd, Willow Grove, PA 19090, USA

Phone: (215) 392-9620

Website

State: Pennsylvania

City: Willow Grove

Zip Code: 19090

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews

I've been in here a few times on the travel side, not the garage side.

Sometimes the wait is a little long, but that's more because they're popular than understaffed. I see plenty of people working and no one is just sitting around doing nothing. They take their time to help you and answer questions. I love that you can go in and get free guides and maps (if you're a member) for planning vacations.

Update (April 2018): I finally decided to use their garage and I never will again. I went in to get my freon and a charge for my AC. When they called to tell me it was done they said that it wasn't fixed and that there was a larger problem of a leak. They didn't have the part available but I told them not to do anything anyway. They still charged me the originally quoted rate. Most garages will charge an "inspection fee" if they can't fix it but AAA charged me the same rate as if they fixed the problem.
Then when I was driving home, the wiper fluid light was on. Why would they have emptied my wiper fluid if the problem was the AC? I called and they played dumb. I know it was them though because I hadn't touched the wiper fluid all day so the timing of the light coming on in the late afternoon. They said i could come back and they'd top it off as a courtesy but I was almost home and it would have cost more in gas than wiper fluid to return. 

I will still remain a loyal AAA member and use their other services which I have loved for years but I will never again trust their garage to do anything.

 7 years ago (15-04-2018)

been going to this aaa service dept for a year now.  After each visit I did not call to complain.  I  have been in the dealership auto service dept business for 20 years and didn't want to be "one of those customers" to complain after each visit. Maybe I should have. Now I reached my limit.  Last month had to go back to get a headlight bulb replaced under part warranty.  Only to find when I got home the hood was not fully closed. them wondering why people kept flashing the lights at me.  the head light bulb replace not bright .looks like not all the bulbs were not replaced.    something as simple as headlight bulb can't even be done with care. its an inconvenience to keep coming back for techs that don't take the time or check their work and the car is being returned in the same condition it was given to them.

 7 years ago (02-01-2018)

I used to come here often; today was the last time. I came in with a vehicle that we inherited about a year ago. At that time I came here and they did brakes, rotors, etc and warrantied out the battery because it was failing.

This week the battery was failing again, so I brought it in. I was "helped" by a young girl with dark hair. I explained the situation, and that the replacement battery failed within a year. She explained back that I shouldn't have received a warranty battery at all because I didn't purchase the battery originally; the fact that it was their product inside the time and INHERITED FROM A FAMILY MEMBER WHO PASSED didn't seem to register with her. She refused initially to look up the work order to see if it might be within the time from the original warranty "because we wouldn't have that in there." 

After badgering her, she opened up the "old, dinosaur system" and found that the tech DID put the date code in for the original. She noted that it would still be covered as a pro-rated price; when I asked what that price would be she said "Well, again, you aren't the person who has the warranty anyway, so it would just be full price plus fees." 

It would have clearly killed her to say something more friendly, like "let me see what I can do" or anything acknowledging that AAA might have some responsibility for a battery that died within one year. Instead, she slung blame at the people who helped me last time for good customer service, and utterly alienated me from doing business at this establishment again.

 8 years ago (01-12-2017)

Super long wait times. Cancel your membership and get a proper service. Eventually they were pretty helpful.

 7 years ago (21-01-2018)

I didn't like the results of the tag service caused me to get my car taken away. I wouldn't recommend you to go here for tag service.

 7 years ago (21-01-2018)

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AAA Willow Grove Car Care Insurance Travel Center

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