Executive Auto Body

Reviews, get directions and contact details for Executive Auto Body

Address: 1817 Easton Rd, Willow Grove, PA 19090, USA

Phone: (215) 659-8215

Website

State: Pennsylvania

City: Willow Grove

Zip Code: 19090

Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: 8:00 – 11:00 AM
Sunday: Closed

Update Info

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Reviews

Called a few weeks ago for a quote for some small bumper and headlight damage. A lady named Robin told me to stop by. I went to the Willow Grove office on a Saturday morning. Someone looked at the damage and was told they would call me in a few days with the quote amount. They did call me a few days later to ask about my muffler before they could complete the quote and I provided that information and they said they would follow up. However, after that...nothing! After a week or so I finally called to inquire and was told the price. I told them that I wanted to move forward, and a guy whose name I did not get said that he would order the part and call me when it came in. And again, it's been at least two weeks and I still haven't heard anything. This time I won't bother calling. Poor customer service. A customer should never feel like they have to chase or play cat and mouse for service. I was willing to pay cash up front out of pocket. I could have called any franchise Pep Boys or something like that to give my business but I called Executive Auto Body, a mom and pop, because I always drive past their shop and wanted to give them a try. Very disappointed.

 7 years ago (20-04-2018)

The staff here is friendly and very customer service oriented. I had a small repair job done and found an issue a few weeks later. I took the car back and they fixed it in a matter of minutes at no charge. The car looks great!

 9 years ago (03-01-2017)

Amazing experience with them last year March 2016...They fixed my car quickly and the service was wonderful

 8 years ago (15-02-2017)

Outstanding Work.  Family owned.  I paid the price they quoted, they finished earlier than projected and  my car looked new.  They also were very easy to deal with.  They took the insurance info and everything was done without need of me, smoothly start t end. 

 10 years ago (28-09-2015)

A few years back a deer hit my BMW 330Cic. Her fault, entirely. I called my insurer, a large company in Texas. I reported the accident, and asked if they could recommend an auto body shop. They replied that I could take the car to any body shop that I wanted  to do the work, but that Executive Auto Body in Willow Grove is an approved agent of my insurance company.  (Difference is that my insurer does not send a company appraiser to confirm the damage or the estimate; Executive's Cresson handles all in one stop as an agent of my insurance company) .

Your BMW automobile has many endearing qualities, but  "cheap to fix" is definitely not one of those qualities. Hood was badly bent, the front grill was gone etc. My guess was that it would cost at least $5K to fix. A week later I went back, the car looked new, and it was much less expensive than I guessed.  I have been back a few times since (teenage driver in house), and whether I am paying or my insurance company is paying, price is always appropriate and the work flawless. 

As good as it gets. 

 10 years ago (27-10-2015)

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