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Access Gentle Moving

  1. Wilburton
  2. Bellevue Storage

Reviews, get directions and contact details for Access Gentle Moving

Address: 11900 NE 1st St, Bellevue, WA 98005, USA
Phone: (425) 463-5815
State: Washington
Zip Code: 98005


Opening Hours

Monday: 6:30 AM – 10:00 PM
Tuesday: 6:30 AM – 10:00 PM
Wednesday: 6:30 AM – 10:00 PM
Thursday: 6:30 AM – 10:00 PM
Friday: 6:30 AM – 10:00 PM
Saturday: 6:30 AM – 10:00 PM
Sunday: 6:30 AM – 10:00 PM

Update Info

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Reviews
Easy 5 star review! All of the crew was very professional, on time (few minutes early), and extremely efficient workers. They my a very big upright piano for us and I’m not sure the experience/process could have been more comfortable. I will recommend them to anyone that needs their skills. I feel very fortunate having found this company to work with.
8 years ago (04-12-2017)
Access Gentle Moving took good care of my local move within Seattle in a very professional manner. They showed up on time, wrapped up fragile items with special care and transported everything is a safe and timely manner. The company was responsive, flexible with schedule changes, and transparent about cost estimates. Todd and his crew made moving an easy, worry-free experience. I recommend them for all your moving needs.
8 years ago (16-08-2017)
I called Access Gentle Moving to move my 10x30 storage locker containing my old house in a different state to my new house in Seattle. The owner of the company, Todd, was initially very professional and knew the moving date was TBD based on the closing of the house. Once the purchase was final, we solidified a moving date of Sunday, Jan 7th, 2018 at 10 am where he would be three men at 10 am and one additional at 11 am with full moving supplies, floor protection, etc. The project was quoted at $54/hour per man hour and estimated to take all day which we assumed 8 hours. That would put our expense at somewhere around $1650. We have moved with professional movers across state lines five times in eight years and have some experience with how both long-distance and local movers work. We hadn't heard from him on Saturday 1/6/18 and texted at 6 pm to confirm the date, time, and location for the following AM. He responded "We're on for tomorrow. Payment is CASH ONLY. No checks or cards." Because of banks being closed at this hour, I called him to ask about the CASH ONLY as we cannot get $2000 out of a bank account until Monday (daily ATM limits are $400). He said he realized he never told me that and can take a Cashier's check too. BUT you can't get a cashier's check Saturday evening nor for an open-ended amount. I told him he could charge my debit or credit card, or we can write a check. He said he would have to talk to "operations." As the owner of the company, he is operations. Over the next three phone calls and two hours, we inquired about the cash-only nature of his business and asked additional questions about why we haven't received a contract. We explain that contracts are for both parties to set expectations of the relationship in the event there is an accident on the site, a dispute regarding payment, who is responsible if there is damage to the property, and general payment terms. He stated he has had stop payments issued five times in the last five years and we said a contract would protect him and he will get paid. My husband and I both agree by now this has spiraled out of control and we are exposing ourselves to too much risk by working with Access Gentle Moving / Todd who states he cares about his reputation. He won't accept another form of payment other than Cash, and we all no choice but to cancel the move. I told him it is incredibly unprofessional and he is leaving us in a real bind for a situation he alone caused. He was screaming at me, calling me a liar again, and kept calling my phone after we said we couldn't come up with $2000 cash in 12 hours on the weekend. Two more phone calls, two more lengthy texts later I think he realized he really brought the crazy and said "you can pay or not, it's your choice" which I think was an apology. I'm trying to give him money the entire time and now he's saying payment is optional? It's so confusing. Any way you look at it, Access Gentle Moving is not a reputable company, and Todd is not an honorable man. The business practices are quite unacceptable. If you're used to standard moving practices, continue looking for another mover and don't think his initial responsiveness translates to business professionalism. Question the non-advertised cash-only nature of his business. Question his communication skills. Question his integrity for leaving us stranded. Question the lack of contracts. Question everything about this person and his company.
7 years ago (07-01-2018)
Todd, Sebastian and company were able to accommodate our schedule (requesting a move within 48 hours) and were the utmost professionals! All of our furniture was wrapped and moved carefully and professionally. We highly recommend Access Gentle Moving and will definitely use them again!
8 years ago (18-06-2017)
Had a last minute move and Access Gentle was able to accommodate me. Sebastian, Dylan, and Todd came the very next day, took apart my furniture, safely moved it to my new apartment, and put everything back together in perfect condition. I highly recommend them and will use them again in the future.
8 years ago (06-05-2017)
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