Ace Hardware Saddle Rock

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About

Ace Hardware Saddlerock

Story

Paint and Sundry Supplies
Hand and Power Tools
Hardware
Lighting and Electrical
Lawn and Garden
Plumbing and HVAC
Automotive
Housewares
Home of Craftsman

Address: 7420 S Gartrell Rd Unit B, Aurora, CO 80016, USA

Phone: (303) 515-7006

Website

moc.nsm@kcorelddaseca

State: Colorado

City: Aurora

Zip Code: 80016

Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

They have a little bit of Everthing except help and advice which they give away free and in abundance.

 7 years ago (15-03-2018)

I would rather pay a little more than patronize  a big box store where service is nonexistent. These guys give excellent service. Highly recommend.

 7 years ago (05-02-2018)

Some of the rudest customer service I've experienced. Brooke was annoyed that we came in a little before closing time for a few things.  After finding what we wanted and waiting for the guy who fills the propane to help another customer she explained in a rude tone that it's 8 o'clock and we're closed "you can come back tomorrow morning".  After I told her hat was unexceptable we got the propane filled and asked to ring a couple of high ticket items seperarely. We received a very loud deep sigh.  Very rude.  It's apparent that Brooke had some where she would rather be than at work.   Hopefully the manager will attend to customer service training of rude Brooke.  However the adult in the store was very helpful, unfortunately I was so annoyed with Brooke that I didn't catch his name.

 8 years ago (14-06-2017)

I needed screens and I needed them in a hurry due to closing the house I was selling. I procrastinated and did not get my order in until the day before I needed them done. The saying "failure to plan on your part does constitute an emergency on mine" does not apply at ACE. I explained my situation to the folks at ACE and they said they would see what they could do but the normal time for screens was 3-5 days. The next day I received a call saying my screens were ready. I picked them up and everything fit perfectly. I would highly recommend this location to anyone!

 8 years ago (13-03-2017)

I had purchased an item at another Ace Hardware on the other side of the state, we ended up not using it and went to return it to our neighborhood Ace which is this Saddle Rock location, at which point we were told they would not do returns from other locations. At this point I asked to speak to a manager because no signs were posted nor was there any info stating that on the receipt. When the Manager approached and I explained my frustration he told me that I should have know that Ace stores were independently owned and that why would they want to return the item. I pointed out the lack of signage and notifications to the policy and he reiterated the fact that I should have known. I reached out to their corporate customer care line which kept in contact with me and said the manager would be reaching out to me to resolve, well that manager never did reach out and finally when the corporate team reached back out to him, he told them that they would not reach out to me to try and resolve. The only thing that the corporate team could suggest is not spending any money at this location again and try a different location in the future. People talk about supporting small business but it is hard to want to support a small business that acts like this.

 8 years ago (25-10-2016)

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