ACE Rent A Car

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Address: 3525, 40 South St, New Britain, CT 06051, USA

Phone: (877) 822-3872

Website

State: Connecticut

City: New Britain

Zip Code: 06051

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: 9:00 AM – 2:00 PM

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Reviews

The manager Andy here is amazing!   He will hook you up despite confusing insurance and rental plans that come with rental companies these days.   I slid my car into the ice and messed up the alignment.  He got me a new car and an upgrade same day no insurance hassles.  Thank you Andy!

 8 years ago (28-12-2017)

Very friendly staff very helpful im so happy i found then i couldn't believe it they were in my own town so they will see me again LOL

 8 years ago (08-01-2018)

WORST place ever.... We were told unlimited miles... We went to pick up car... Only 100 MI per day and car stops if you go out of their radius!! 
Most unprofessional car rental!!
They suck
They ruined our ENTIRE vacation plans
KIDS working the counter. 
DO NOT USE THIS PLACE!!!

      
      
      
 8 years ago (29-07-2017)

I reserved a 7 passenger van, Nissan Quest or equivalent,  for a family vacation.  There were 6 adults and my 16 yr old niece and we were driving to PA to visit my 93 yr old WW 2 Marine veteran uncle for Veteran's day.  Two days prior to our trip I called Ace to confirm  my reservation.  I was told the van was all set for our pick up date.  I arrived at noon to pick up the van and was told there was not one available.  I was floored.  I had my family waiting to be picked up at my sister's house and my 16 yr old niece was getting picked up at her school.  I was offered no reason why a van wasn't available and they offered a Dodge Journey instead.  I looked at the vehicle which could barely hold 7 people providing there was no luggage involved.  It was totally unacceptable for a 5 hour drive.  I was basically told to take it or leave it as there was nothing else they could do.  The woman at the desk offered no other help. I asked to speak to the manager but he was not in and the only phone number for him was his office number.   I called the Ace customer service line listed on my confirmation sheet.  I spoke with a Christine who basically gave me the same line.  Sorry for your inconvenience but we are offering you an equivalent vehicle.  NOT!!  There is no equivalent between a Dodge Journey and a Nissan Quest when you are talking 7 people plus luggage for a 5 hour drive.  Christine would not budge or offer any help other than take it or leave it.  I elevated up to her manager who also gave me the same garbage corporate line ...sorry for your inconvenience...we are offering you a equivalent vehicle.... why isn't my van here as promised I asked......well it could have been in an accident or never returned....take it or leave it.  I was basically hung up on with a family waiting and no viable options.  While I was on the phone my wife was being helped by another person who at least tried to call other Ace locations for us.  It was then that one of the counter people let slip that they had rented a van the night before.  Nice...so much for accidents Mr. Corporate manager...so much for customer service.  We had no choice but to scramble to find another van.  Fortunately Enterprise Rent a Car had one which they held for us.  They were wonderful and very affordable.  Our trip was 2 1/2 hours delayed which put us going through NYC at rush our.  Our 5 hour trip turned into a 9 1/2 hour trip getting us into our hotel well after 11 PM.  Moral of this story....SAVE YOURSELF AGGRAVATION AND GRIEF AND RENT FROM A RELIABLE COMPANY LIKE ENTERPRISE.  SOMEONE WHO ACTUALLY CARES ABOUT THEIR CUSTOMERS.  NOT ACE!!!!!

 8 years ago (17-11-2017)

I was having my vehicle serviced so I rented a car for Saturday and possibly Sunday. I advised all management that more than likely I would return it on Saturday they refuse to take it back on Saturday they forced me to keep it till Sunday and charge me for a day that I didn't even use it they are Crooks

 8 years ago (04-12-2017)

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Reviews, get directions and contact details for ACE Rent A Car

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