Avis Car Rental

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Avis Car Rental Newington operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.

Address: 2594 Berlin Turnpike, Newington, CT 06111, USA

Phone: (860) 666-4349

Website

State: Connecticut

City: Newington

Zip Code: 06111

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews

Very rude and unprofessional behaviour. I had a confirmed reservation and still had to wait outside in the cold for over an hour waiting for the person to arrive. When he came, the person was absolutely unapologetic and I felt he was kinda rude. Gave us a dirty car and when I ask for a replacement, he asked for more money . Absolutely no sense of customer service here. 

I would certainly never return to this location in future. There's an enterprise car rental nearby with very courteous and helpful staff.

 7 years ago (19-02-2018)

I personally think one star is generous.  They have an out of control franchisee at their Newington, CT office, which is the closest to my house.  I have tried to avoid this branch, but its proximity finally made me go.  In the past, I have gone there, and I have witnessed the branch manager/Franchise  owner (Lisa) yelling at customers either on the phone or in line in front of me.  I have received dirty or sub-par cars consistently there.  I showed up this time, and the car was not ready.  Even though I was paying with my company card, she demanded to see my employee ID to prove it was a corporate rental.  Typically, they collect these from us at the home office so we don’t lose them, but I happened to have it thankfully.  When I asked why they needed to see it (since I've been renting for years, it's never been requested), instead of explaining it to me as if I were a human being, Lisa told me that she was entitled to ask and since she did, I must provide it.  Having spent a half hour there already, I was frustrated.  I rummaged through my briefcase, and produced the ID, and I placed it down forcefully on the counter.  She told me that this was inappropriate and that she was on the verge of denying service to me.  I then reminded her that I had to call corporate on her once before (5 years ago), and with that, she denied service to me.  

I went to the Tweed New Haven, Ct branch and received excellent service, and I complained to customer service.  I then heard from the Jesse, the district manager, and she was very apologetic.  That said, when I want to rent a car, I either have to drive out of my way or deal with this branch, and it can be a little inconvenient.   I looked up this location on google reviews, and this Lisa person is consistently mentioned as someone who has berated customers, thrown them out, and even called the police on several (which she also threatened of me).  I did not use inappropriate language, make any threats, or use any insults.  I became a little agitated when I did not receive very good service.  That is all I am guilty of.  I told the district manager, and I will mention here that I do not understand how someone like this could be allowed to continue to represent Avis.  I have witnessed her behavior long enough.  Avoid this location like the plague.  Go anywhere else.

 7 years ago (03-11-2017)

Worst rental car agency. The lady in the front is very rude and will misguide you in every way possible to charge more money. I took a car to drop it off in JFK and she tried really hard to make me pay for the full tank. I thought of making fun of her but just took the car and left. She tells me gas stations near airport are closed for last 10 months. Hahaha and In the airport they weigh the gas tank and even if you are 1 gallon short you will end up paying 15$. I asked her to wait a moment. Then she was like no i cant wait your reaervation will get cancelled automatically and you cant book a car till next day. She is the worst salesperson i have ever come accross in my life.  I never go back to the rental place again... please avoid

 7 years ago (22-02-2018)

very bad service and the codition of the car that was provided to me was HORRIBLE. and the customer service was COLD

 7 years ago (09-03-2018)

Manager the rudest person I've ever met my life

 7 years ago (06-02-2018)

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