Air Van Moving

Reviews, get directions and contact details for Air Van Moving

Address: 1519 St Paul Ave, Tacoma, WA 98421, USA

Phone: (253) 272-9811

Website

State: Washington

City: Tacoma

Zip Code: 98421

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Customer service is lacking.  Estimator came out and that was fine.  Following that, calls with various questions took several weeks to be returned with several more followup calls or emails having to be made.  Requested wardrobe boxes be delivered in advance of move so closets could be packed up.  Unwilling to do so created so much stress on moving days, since we were packing closets while movers worked around h
us.  The first day the crew was amazing and couldn't have been more helpful.  The second day they were pushing to finish by 1 pm so they could get back to Tacoma and there were still things that could have been loaded onto truck.  We had also rented another  panel truck from a local vendor and ended up having to load  more onto that by ourselves than expected because they ducked out so early. This was especially difficult and stressful since  my husband was undergoing cancer treatment and I had limited mobility due to arthritis.  We had packed most of our belongings, using our own boxes.  I was only going to buy and use 8 wardrobe boxes which we would be charged for.  They kept insisting that they pack our boxes inside of their boxes and I said no because that would add additional costs.  Lead guy said that I wouldn't be charged because it was their call.  Additionally,  when trucks came to the new house, there were specific instructions to crew and a designated person to guide them as to where  boxes  were to be placed.  All boxes were clearly marked as to house, with a specific room  or garage,  where most everything was to be stored as we would be embarking a on a major remodeling project.  It was like herding cats.  They were all over the map and for as methodically  as we had planned it, it was totally chaotic and again, because they wanted to hurry to get back to Tacoma in the early afternoon. This job was not an hourly job,  it was by weight.  Boxes  that were clearly marked for the garage were placed  inside the house and house boxes were placed in the garage.   I had paid the crew on the side and instructed them to unload that panel truck contents into the house.  When I arrived the contents were in the driveway, totally exposed to the elements and a jumbled mess. They completely disregarded my instructions and told my husband that there was no more room in the garage.  The boxes were marked for the house, bedroom bath and kitchen and we're not do supposed to go in the 
garage.  When I called the office to complain, I was told that in addition to the bill that I had already paid, I still owed 500 for all of those boxes that the crew used that I said not to use.  After Jennifer  spoke to her manager  their solution was to waive the 500 box charge and I could hire local movers  to move the boxes that were dumped in the front yard and the boxes  that were incorrectly placed in either the house  or garage.  There is simply no way that we can tell if items  are damaged,  beyond half a dozen pieces that we've come across with minor damage, a missing icebin for the fridge  which I had to buy or the ice maker would not work and a piece of stained glass yard art that was broken.  When I located the claim for
m today to file the claim, it states all claims  must be submitted  within 30 days.  We are now at 60 days, so I'm out of luck. Do yourself a favor and don't hire Air Van.  Hire  a company that is present, full service and cares about their customers.

 9 years ago (09-10-2017)

Absolutely the worst moving experience of my life. We hired North American to handle our move across the country, based on their reputation. Well, they may want to disassociate themselves with Air Van Moving out of Tacoma, Wa. We were moving from, Seattle, Wa to Pennsylvania. Air Van (hired by North American) picked up all of our household goods on, 01/10/2017, Here we are today, 05/22/17 and I am still sleeping on a mattress on the bedroom floor because we still have not received all of our stuff, after months of continuous phone calls and e-mails. When I do actually get to talk to somebody in the office, I get nothing but lies, I've been told my things were left in Ohio because the driver got knocked off for being overweight so, they had to leave it in storage facility there. Yet another lie because they now say they had to ship it from Tacoma, WA. Which means it never even left the state of Washington. Then I was threatened to be charged a storage fee for the things that THEY left behind. I was finally able to speak with the Vice President, Steve Wynn, on the phone (after hiding behind e-mails & office staff), his solution was to hang up on me, after he said, he did not have to listen to what I had to say. Also, beware of the drivers & hired help, when they fill out the inventory sheets they mark every item as damaged in some way. That way if you try to file a claim they can say it was already damaged/soiled/broke, and I mean every single item. However long it takes, this company & staff will be reported to every agency/bureau, even if it takes as long as, this move has taken. Thankfully, I saved and every email & document associated with this move, to prove all of the above, to move forward with my reports. Please, very seriously consider other options for your moving needs..........UPDATE 6/2/2017 - STILL SLEEPING ON THE FLOOR!!!!!! UPDATE 6/5/2017 - STILL SLEEPING ON THE FLOOR....................PLEASE NOTE THE REVIEW FROM JEN LACKEY IS THE GIRL THAT WORKS IN THE OFFICE.......I am sure they had her post "the review" to try and bring the rating back up

 9 years ago (12-06-2017)

I want to let everyone know the excellent service we received from Air Van.
We had to be out of our sold house by July 8, 2016 @ 9:00 pm.  The sellers of our new home had to be out at the same time and date.  Nick worked out a plan that put us at ease in a very stressful situation.  Nick and Pete showed up at our new place on Saturday morning to unload the van.  The other family was still moving their things out.  Nick and Pete were so nice to work around the other family moving their things into 3 U-Hauls.  The sellers said they wished they had called a moving company.  I was so thankful we decided to choose Air Van.  Everything arrived in great condition and the movers put the furniture in the appropriate places. Their packing of our items were done so well.  They were well organized and FAST.  Kudos to Nick, Pete and Roger.

 10 years ago (28-07-2016)

Loading out of this warehouse can be a chore. Warehouseman is easy enough to work with

 10 years ago (24-09-2016)

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Air Van Moving

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