American Car & Truck Care

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Address: 1606 E 20th St, Farmington, NM 87401, USA

Phone: (505) 436-2686

Website

State: New Mexico

Zip Code: 87401

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Though Jared did eventually did make situation right, it took three tries to get new tires to replace the (correct) old ones.

I needed new tires and told them employees up front that I planned to get two now and two later. Specifically I needed my rear tires changed because I had recently had a flat and the spare that was on the car and was now being driven on, didn't match the size of the other three tires. The invoice said that I paid (in full, in advance) to have my two rear tires changed). While I was there, I was informed that they had charged me the wrong price originally and I owed an additional $17. Not the worst, but annoying. I paid.

After leaving the facility, I noticed that the spare tire that I had mentioned more than once that I wanted replaced was still on the vehicle, still being driven on. I called and was told it was a mistake on the work order, but if I brought it in they would correct it. I took my car in and again told them I wanted the spare tire that I was driving on, replaced (they had mounted one of my other tires to be the "new" spare, as I had requested). They "fixed" it very quickly and I was about to leave impressed until I checked just to be sure and discovered that they still hadn't replaced the old spare tire, but instead had moved it to a different location and had I not checked, I would have again been driving on it. After a third time in the shop, they finally had all five tires (4 to drive on and one for a spare) in the correct location.

I was impressed that Jared cam out and took the time to make the situation right, but not impressed by how much miscommunication I went through in order to get the service that I paid for. On top of this, when I went to get the soda that I am 100% positive I put in my car to have at lunch, it was no where to be found. Hopefully it's an oversight on my part and it got moved elsewhere in my vehicle, but seems unlikely (and yes, I acknowledge that a drink I paid less than one dollar for isn't that big of a deal, but on top of everything else, my lack of trust in the company has grown).

Needless to day, when I am ready to buy my next two tires, I will be going elsewhere. As for future customers, pay attention. Know what you are getting and make sure the work is done before leaving the facility.

 9 years ago (09-01-2018)

Went to get my tires rotated, Wes said they do an inspection on every vehicle. What he neglected to mention was that it was going to be an additional $30 charge. I left my car at the shop for them to do their thing, they call me to let me know it's ready. The guy tells me they were unable to rotate the tires because all 4 are worn down. OK, cool, whatever. I get to the shop and am told that I need to wait for Wes so he can tell me what all is going on. My thought was, "There shouldn't be any more information, it should have all been said over the phone call". I wait for about 20 minutes until Wes comes out to talk to me. Now tells me that the shocks are out. He quotes me to replace those and the tires. You can find tires at a better price pretty much everywhere else. As I'm at the register to pay another customer that he knows comes in. So now I'm sitting there trying to get my car he goes into a full on conversation with this other customer. Don't charge people to wait around on you so you can chat

 9 years ago (24-07-2017)

Great staff and service also locally owned

 9 years ago (14-01-2018)

Great folks! Honest, and with reasonable prices!

 9 years ago (21-09-2017)

Jared and the guys are exceptional!  Skilled and honest.

 9 years ago (14-04-2017)

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