Brake Masters #115

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Address: 3616 NM-528, Albuquerque, NM 87114, USA

Phone: (505) 835-1109

Website

State: New Mexico

Zip Code: 87114

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 7:30 AM – 5:30 PM
Sunday: Closed

Update Info

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Reviews

I took my car in because my breaks were squeaking and used a $79.99 coupon. I dropped my car off at 11 am and waited all day for a call to see if my car was ready and finally at 5:00 i called them to see if my car was done and the person who answered the phone said the mechanic that worked on my car was out on a test drive so call back in ten minutes because he didn’t know if my car was done or not. So I call back in 10 minutes and they said that my car was ready but i better hurry because they close at 5:30 and they were waiting on me. Luckily I lived close enough to make it in time. So I get my car and they say that my rotors were bad and it was going to cost me $370.00. So I pay it because it’s late and I wanted to just go because it was pretty clear that they were waiting on me to leave so they could go. So I get home and my brakes are smoking like my car was on fire. And or course nobody was available to take my call at 5:45 pm when I noticed. So I call the next day and I talked to someone else to told me to bring the car in ASAP, so I bring it in and a few hours later they call me and say that my parking brake was stuck on. (The mechanic who parked my car had set the parking brake) But the lever was still down but the cable was stuck. They blamed it on a rusty cable. My parking brake was just fine before I brought my car into them. They told me that my car should be good to go now but my parking brake wouldn’t work anymore. I was annoyed but I just wanted my car back so I took it and left. So a few days later when I went to leave I noticed that it was stuck on again. They didn’t say that it would lock my brakes up again,  they said it wouldn’t work. At the time of this writing I am waiting for them to open to get my money back. I am having to take off work to deal with this and all I had was squeaky brakes before and now I will have a third day without my car due to incompetence. Please save your money and go to a real mechanic.

 9 years ago (04-01-2018)

Great prices on laborer. Bring your own parts. They will try to to install all parts on most vehicles. Did my 1999 Dodge Ram 2500 4x4 Turbo Diesel 5.9 power Steering pump for $160.00. Dose not leak anymore.
Offered to replace any other part or find a good price on most items.

 9 years ago (23-12-2017)

We mostly get oil changes here and they've always been friendly, funny, prompt, and dedicated. On more than one occasion they've gone out of their way to get my car taken care of. It's nerve-wracking to take my car into the shop as a woman because mechanics usually assume you know nothing and try to take advantage of you. However, this particular Brake Masters has always been honest, transparent in their work, and treated my mom and I as equally as any of their male customers. As I'm writing this, they're offering to give a customer a ride home. I feel very at ease and comfortable coming to this location and I can't recommend it enough!

 9 years ago (18-10-2017)

This place us very busy. Make an appointment first and everything is much easier.

 9 years ago (03-01-2018)

They were very polite and the alignment has done my car a lot of good. I would recommend this place because prices are good, the people are wonderful and they do the job right! 

 9 years ago (07-09-2017)

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