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Ampco System Parking

  1. Central City
  2. Utah Parking

Reviews, get directions and contact details for Ampco System Parking

Address: 133 E 200 S, Salt Lake City, UT 84111, USA
Phone: (801) 328-4394
State: Utah
City: Salt Lake City
Zip Code: 84111


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Reviews
As another reviewer has noted, the signage for this lot results in ticketing that I find bizarre and irrational, and will cause me to not park in this or any lot managed by this company again. I parked in this lot for about an hour on a Wednesday evening. The arm was up and there was no attendant, so I assumed that it was free parking as other lots in the SLC area that present in this way are free. I saw no clear singage requiring payment even when the arm is up. Even though there was no person around, I cam back to a collection envelope requiring a $10 payment (again, for an hour of time) and a secondary $20 fee is not payed in 14 days (which I should note is written in such a way that they are clearly trying to trick people into paying $30 if they don't read the fine print). I was not the only person who had made the assumption I did, as I saw a couple of other vehicles with envelopes under their wipers. In addition to this, they leave no number for you to contact them on the envelope and say if you want to contest their fee you have to write to them and, if you don't hear from them (in writing) in those 14 days, then you are still required to pay. Clearly this is a company based upon taking as much money as possible, because it makes them more money to do this than to change their arm to be controlled by the ticket machine or to at least post new, clearer signage. Unfortunately for me, based on the other reviewer who contested their ticket, it will take far too much effort to contest the extra $8 than to just pay the ticket. However, I will be spreading the word to not use this parking garage or others by this company in the future.
8 years ago (24-03-2017)
WARNING!!!! There is good and bad to report here, first I paid the $5 cash payment, slipped into my slot with a witness helping me make sure I did it right, used little sawed off key on chain to make sure it went in all the way. Got a parking ticket that evening stating no payment. After several calls, and stress, busy signals, no answers, no return calls, etc., Dustin, who is over the parking ticket violations decided to delete ticket. I asked Dustin what is the best way to protect myself in the future, because had I not paid the $50 for this ticket, I would have been sent to collections. He said to use the app Quickpay for an electric receipt. He said it will take about 10 minutes to set up and you'll need your car info. He had no explanation as to why I got the ticket, other than, I did not pay, which I absolutely paid. So folks, protect yourself, or at least take a picture of you putting the money in the slot at what time and hopefully that will work, otherwise, the app is the best. Besides that bad experience, the parking was close, safe, well lit up, and Dustin did make right by me.
10 years ago (13-10-2015)
As I pulled into the parking lot I asked the attendant how much parking would be. She told me to just pay on my way out. I came back a few hours later, she was gone and u had a ticket on my window.
8 years ago (08-06-2017)
I would have originally given this experience 1 star but after talking to a manager I will put "I dislike it" at 2 stars. I had entered the parking lot (on Thursday) when the parking arm was up & the attendant was in the stall. I had parked at this stall before & knew that if the arm was down I need to grab a ticket and pay on my out by inserting said ticket & the arm goes up allowing me to leave. I assumed that because the attendant was in her stall & the arm was up it now turned into a free lot after a certain hour. According to their sign on the stall it says 24 hr lot but there's nothing denoting that one would need to pay after hours, especially once the traffic arm is up. Lots that are 24 hrs & require payment usually set the traffic arms on auto so that people still have to pay to be allowed in and out, but not this parking lot. Back to when I pulled in while the traffic arm was up. I parked, exited my car, and walked past the parking attendant in her stall. I left and came back an hour later to no parking attendant but a nice parking ticket on my windshield. The ticket was for $10 with a $20 fee if you don't pay within 14 days. I was obviously upset because the parking attendant, whose job it is to collect payment for the lot, did not say anything to me as I drove past, nor did she attempt to stop me when I walked past her stall without taking a ticket. She gave me no warning that I needed to pay. When I called the company (on Friday) to dispute my ticket I talked with Dustin Sanborne. At first Dustin was very professional explaining to me why I received a ticket & that even though the sign isn't clear, they are a 24 hr lot that requires payment. I told him that I am upset that the person his company pays to maintain that aspect of the lot didn't say anything to me and he started getting defensive saying "It's not our job to hold the customer's hand, no one reads the signs anyway, why is it our job to let you know you need to pay?" Having worked in customer service I can say that he did not do any of the core things you are taught when dealing with an upset customer, he did not stay calm, he did not sympathize, he did not offer a solution. He tried to put all of the blame on me, even when acknowledging that their signage is unclear and that their parking attendant did not assist me. When I asked him if his supervisor, Vince Kanegae, would approve of the way he was speaking to customers he said "Yes, he understands that people can be irrational and would agree with me 100%". Keep in mind I was frustrated, but I never yelled and never was rude. I simply stated facts to try and point out how unfair it was that I have to pay an extra $8 (potentially$22) because the signage is unclear and the parking lot employee (in my eyes) did not do their job. I asked Dustin if he was a manager and he said yes, so I asked him who his manager was and he said his manager doesn't take these types of calls but he can transfer me to his voicemail. Vince called me back on Monday and I followed up with him on Tuesday to see if there was some way to compromise. Vince had my name and at first thought I was looking for employment and was Dustin's friend. Talk about miscommunication. But regardless, I explained the situation to Vince and he said he will talk to the parking attendant & that I only need to pay $2 for the hour I was in the lot. I am ok with that. When I told him that Dustin was rude Vince laughed & said he can get hot headed sometimes, especially if customers yell at him. Apparently it is obvious to Vince, who is Dustin's supervisor, that Dustin doesn't handle calls that well and there have been no changes implemented to prevent this from reoccurring. It's so frustrating that a company would operate like this. One, they have an elaborate way to get more money from unsuspecting customers and two, when you call them about it they fight you tooth and nail and even acknowledge their bad customer service. I appreciate the compromise but I feel that different policies need to be implemented so that it doesn't happen to other people.
10 years ago (23-02-2016)
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