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Anderson Ford, Lincoln of Lincoln

  1. Nebraska
  2. Nebraska Car Dealer

Reviews, get directions and contact details for Anderson Ford, Lincoln of Lincoln

Anderson Ford, Lincoln of Lincoln
Address: 2500 Wildcat Dr, Lincoln, NE 68521, USA
Phone: (402) 458-9800
State: Nebraska
City: Lincoln
Zip Code: 68521


Opening Hours

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: Closed

Update Info
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Reviews
Awesome sales team! Very helpful & friendly. Not fake or pushy either. Management and service team was also very helpful and friendly. I had an issue come up just a few months after purchasing and they were quick to respond and help get it taken care of. (Thanks Josh & Bruce!) I will definitely be coming back here for my next vehicle purchase. I have also been referring people to Anderson and will continue to do so.
7 years ago (25-01-2018)
SERVICE DEPARTMENT WARNING! I took a new Ford Transit Connect in for recalls and some warranty issues. I pulled in to the service bay got out and ask who i would talk to about service. I was told it was inside and that was above his pay scale. Anyway i ask the SERVICE MANAGER (Paul) about a tire pressure fault light that was on also. He NEVER even walked out 10 feet to look at problem and continued on with he would look at it but if it was not under warranty he would charge me for the time to look at it. REALLY this has 7,000 miles on it. At least you would expect a Ford Dealership to treat their new car buyers or anyone better than that. A little concern and kindness goes a long way. Unfortunately for Anderson Ford the old saying is if someone gets treated badly by a business they intern tell 12 others back in the day......... I am guessing that figure would be much larger in today's world with Social Media and Internet. Please copy and paste this to any would be customer or consumer group as a warning to take this Service Department in consideration before your new Ford purchase. As for me i am done with this Anderson Ford Group and will drive the extra 20 or 30 miles to be treated respectfully and like they care about future sales. I will be posting the full complaint to Ford Motor Company ASAP. Have a great day and i hope this post saves someone problems in the future! -------------------------- Update -------------------------------------------------------------------------- I called in for the owner Mike Anderson and he was in meetings for the day! I ask to talk to GM and was told the same. I was contacted this morning By Nate the GM with Paul in his office on conference call. In short seemed like he could care less and just wondered if i was aware of the charge. Nate said he understood i have other choices of dealerships and wanted to know if i was still going to use them or i could think about it. Oh and the guy with the pay scale problem was just a driver or something. WOW REALLY! Not during the conversation did i once get a apologetic anything. They just do not understand customer service at all. At least you can say and do things in a way that would make a customer feel good about bringing in a new vehicle for service. To me it felt like Paul was having a bad day and could care less. You would think the GM would have said hey were sorry you had a bad experience and we would like to start over and really take care of you. Remember your slogan we want to EARN YOUR BUSINESS. What happened to that? Mike Anderson -------------------- Update ---------- Mike Anderson, I appreciate your reply asking if there is anything you could do to make it right at least your more concerned about customer service than your employees. After reading and researching a little further I found the same complaints just a few months ago example quote from Mazda Chemist ”Customer service was as if they did not want my business” and the list goes on and on all similar comments. I understand you personally can’t be there for every move made in your dealership but when you read the same complaints time and time again you would think there might be a problem with your employees and communication skills. You can make any situation a good one with people skills and clearly your service manager is lacking this ability. Good Lord what would have happened if I would have pulled up and needed a little air in my tire? Would they move from behind the counter to help me or charge me for making sure my tire pressure is correct? Charge me for air? If I have a recall will I be charged to look at it? What happened to the days of free air, wipe off your windows, If you need anything in the future please come back and see us………. Have a great day customer you just needed a little air in that tire. Can we schedule you in for the recall notice at no charge! Were here to help!
7 years ago (17-03-2018)
Tim O'Neill was very good to work with. He understood what we were looking for and never pressured us, yet stayed in touch. We was not aware of the benefits of not only purchasing directly from a Ford dealership and even financing there and he made us aware of these benefits and helped us every step of the way. We actually purchased a vehicle from Mr. O'Neill in 2000 in Grand Island and it will be difficult to go elsewhere (other than Ford) in the future. We hope that our kids continue the Ford legacy as we have for three generations.
7 years ago (06-02-2018)
I had to have my car serviced here when I was in Lincoln from out of state. I was in a hurry and had to leave the next day. They had to get a part in from KC, but were still able to get me out in less than 24 hours. They were awesome!
7 years ago (19-02-2018)
We had a great experience with Chuck. He was good to work with and he knew what was going on. We would gladly work with him again
7 years ago (16-03-2018)
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