Apple Aspen Grove

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 7301 S Santa Fe Dr, Littleton, CO 80120, USA

Phone: (303) 256-2580

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State: Colorado

Zip Code: 80120

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Reviews

For being one of, if not, THE best tech companies  in the world..they really haven't figured out their efficiency process. You've got a bunch of smiling faces with iPads checking people in to give the illusion that they are being taken care of (okay that's sort of genius). However, when you spend 30 minutes after check-in waiting to pick your equipment up from the Genius Bar... it kind of defeats the purpose. It's like driving through a fast food joint only to wait at the second window for 30 minutes for your food. 
This location gets 3 stars because their employees are extremely presentable and nice. They are doing their best, they just need some process efficiency help. 

 8 years ago (10-06-2017)

So far, thoroughly unimpressed. Trying to get in to get my phone with recurring battery problems fixed. Tried to make an on-line appointment and got into a crazy confusing loop when I tried to reschedule. Thought I'd call to make sure I came at the right time. Called the store number but got transferred to someone at a central call center. Unable to iron it out with her, she transferred me back to the store. 10 minutes after the start of the call, I got hung up on without ever talking to someone in the store. Hopefully they do a better job of finally fixing my phone once I get in there. Not holding my breath. 

 8 years ago (07-03-2017)

The store employees are so rude and disrespectful!  Received a pair of Wireless Beats headphones for Christmas.  They failed and returned them to Best Buy.  Best Buy advised that since they are under 1 year manufacturing warranty, I needed to take them to Apple.  When I arrived at the Apple Store, not only was the greeter rude, the blonde lady with glasses that eventually helped me barked at me saying that Best Buy didn't know what they were talking about and I needed to go back there.  She conferred with her colleagues and she told me they were not going to be able to help me.  I walked away and asked another person and he offered to make an appointment for later in the week to see if they could help.  I declined and asked why they wouldn't honor the warranty and they said they don't do it unless it was purchased at Apple Store.  Hogwash!  What an awful experience and I would caution people from interacting with these self-righteous, condescending disrespectful people.  Apple should be embarrassed to have these clowns working their “genius” bar!  Buyer Beware - Lost customer!!!!

 8 years ago (02-04-2017)

I've had good luck with this store. They've made us feel more like a customer than a number. I'll continue to pick this Apple Store over any other in the area.

 8 years ago (22-05-2017)

I went in for a replacement phone and gave them my old phone, walking out with a brand new iPhone 6 Plus. I thought I had properly backed up my iCloud, but I did not, so when I signed into the new phone, I was unable to restore anything from my previous phone. I was upset, so I called customer service and they were unable to help, but they told me if I gave my phone up to apple, they probably immediately reset my phone and the data was lost, but I should try to go in anyway and ask (it wouldn't hurt). I went in, and Kathy was able to retrieve my previous phone and let me properly back it up. However, they were about to close and she let me know she would ensure the back up would continue (it was taking a while). So I went home. Still didn't back up all night, so I went in the next morning. She told me it took all night to back up, but it completed that morning, so I can restore my new phone at that moment. I was so happy, I immedately did so, and it was successful. I'd like to thank ALL of the apple staff for being so patient and going out of their way to help me. Will definitely be an apple customer for life just because of this experience! :)

 8 years ago (18-04-2017)

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