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Apple Chandler Fashion Center

  1. Arizona
  2. Chandler Store

Reviews, get directions and contact details for Apple Chandler Fashion Center

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 3111 W Chandler Blvd, Chandler, AZ 85226, USA
Phone: (480) 636-3900
State: Arizona
Zip Code: 85226


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Well, I don't know what's happening with the quality of Apple but obviously its employees are neither care about the standard of the Apple it represents nor worry about the consequences of their responses. I'll share with you why I'm going to switch to Pixel as of today. I happened to stop by this particular store today to replace my cracked screen. I was a "walk-in" so I was expecting to wait for a while. The gentleman told me "'to wait for about 20-30 min so one of the technicians can help. I wasted 20-30 min in the mall then came back but he asked me to wait extra 20 min. I said fine, and wasted 20 more. Then ,came back and this time the guy literally escaped to greet me instead another gentleman asked for help (so primitive). I explained my problem and he said if I can wait 20 more min. After a little argument, I was able to be "checked in". After that, I was helped and told that I can pick up my phone in about 3 hours. I had a meeting so I went there 5 hours later and this young woman whom -I'm pretty sure sneaked in by wearing that apple shirt- told me that they declined to fix it due to the fact that the parts are 3rd party. Now you might fairly ask "duh what did you expect? You used third party items?" Here is what I expect.... - You don't send authentication messages to broken devices before I attempt to schedule a repair. I had to walk in because I was unable to do so which wasted my 1 hour before and 5 hours after they took the phone in. - Even though I told them I can't see anything on the screen you don't still ask my phone number to send me notifications. - Before I tell them anything, they already knew that my screen and battery was third party yet they still get my phone to repair. So, simply you could decline me before you make me wait for 5 hours. - You are one and only "Apple". you don't make people feel like they should be penalized for not using Apple care or repair. I never wanted to do so but a friend of mine dropped my phone and took it to take care of it. Once I noticed that he did somewhere else other than Apple, it was too late. I could've shared this story if you'd have cared but since you are way too busy to hire impatient, ignorant and somewhat some primitive people, you are missing the whole point - Now you're about to lose me, my soon to be wife and whoever I speak with since I volunteer for a community organization. In order to test this out, I'll give you a day to respond to this comment. If you guys act very extraordinarily and respond to me, I'll reconsider my solution. I'll even edit this post as well. Let's see how this goes.
7 years ago (06-02-2018)
I am amazed how Apple can be so innovative in tech and yet is unable to execute basic customer service operations. I would hope the level of incompetence I observed is limited to this Chandler mall location. My personal experience involved a scheduled appointment. I arrived just a moment early and I checked in at exactly the time scheduled. One of the Apple Store reps out front acknowledged my arrival for the appointment and asked that I "head to the back and someone will assist you". I thought that was pretty vague but figured there would some instructions once I got to the back tables. Nope. Just what's appears like a lot of other people wait. I imagine there is some order (i hope?), but as a waiting customer, I had zero guidance as to where to wait, or what to expect. After waiting for 10 minutes with no acknowledgement from any of the staff in the area I assumed in must be doing something wrong, so I approached three Apple employees just standing around, chatting with each other. One responded saying that they were in fact running 20 minutes or so late. "Why couldn't the person upfront notify me of this delay when I arrived?" i asked. "Oh he wouldn't know" was his response. Really?!? There is no process for notifying the person sending people to the back on the current wait time???? If it's too much to text him or walk over 20 feet to relay this information, you could write it on a whiteboard. Sharing this bit of information would have set a clear expectation upfront when I arrived at the store. Instead, the failure of sharing this information until I asked, made for an irritating experience. I walked out. I might add that I was not the only person waiting confused and irritated. And if the staff is unable to discern this from the body language across the room, then I question their ability to serve the customer base that Apple has built with their products. As a technologist, I appreciate the products that Apple produces, but if I am unable to receive support from the team when I need it, then I won't be able to get the most of the product. So why pay for something I can't get the most out of? To the staff at the Apple Store in Chandler, you have one job; do it. Make sure your customers want to come back. I won't be one of those customers. To Apple; I know you have a culture of accountability - make sure it extends to your customer support staff and it's consistent no matter where I go.
7 years ago (11-10-2017)
November 2017 I initially gave this store 3 stars, now it's two. The reason being is that they don't answer their phones. I was put on hold for over 30 min. Terrible service. August 2017 I notice that people who give low stars can't spell and their grammar is awful! In any case, I have visited this apple store several times and they have OK service. Like any store, when it's crowded, customer service lags and at times decreases in quality. This store needs to account for that by bringing in more employees to tend to customers in a timely manner or provide other ways of increasing the flow of customers through their store. Please do not pay attention to people who give low stars and have poor grammar and spelling, it's obvious they do not have the intelligence or emotional maturity to accurately rate them. I would NOT give this store one star. I have been to one star stores, this is not one of them.
7 years ago (29-11-2017)
The old saying is "You Get What you Pay For", but that clearly doesn't apply to this Apple store. This is the worst customer service in Arizona. It is next to impossible to get any help, and the amount of time wasted on the customer's behalf is inexcusable. I wouldn't even give this a star if it was an option. What a joke, if I was running this place I would fire them all and start from scratch.
7 years ago (23-01-2018)
They were busy but very quick to helping us with our needs. I am never uneasy about going to an Apple store because I know they might be busy but I will be helped in a timely fashion and will be treated with respect and kindness.
7 years ago (29-12-2017)
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