Apple Fayette Mall

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 3401 Nicholasville Rd, Lexington, KY 40503, USA

Phone: (859) 971-5400

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State: Kentucky

Zip Code: 40503

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Reviews

8/14/17  I had a cracked screen on my iPhone 5s.  I researched the repair price at Apple, I also read that I need to backup the phone before bringing it in.  Online, I made an appointment for 10am; I was immediately greeted at 10am, Apple employee did a diagnostic, and told me my phone would be ready in an hour.  An hour later, I had my perfectly repaired iPhone in my hand.

Note:  Along with the display being replaced, Apple also includes the home button, face-time camera, proximity sensor, and ear speaker since those components are attached.  The home button on the iPhone5s has a fingerprint sensor and since the home button gets replaced, you need to go into settings and turn on the fingerprint sensor and redo your fingerprints.

 8 years ago (14-08-2017)

I had a horribly cracked screen, completely shattered. Came in without an appointment (but I knew they stay busy so I got there really close to when they opened) and asked if they could fix it. Typically it can't be fixed if the phone itself is bent and of course, mine was, but only slightly. They said they would still try and fix it and gave me a time to come pick my phone back up. When I got back my phone was fixed and ready to go. Yes, they are busy, it's an Apple Store!  But I was amazed st how fast they were able to take care of me when I was dropping off my phone and picking it up!

 8 years ago (28-08-2017)

I recently bought a new computer at this store. Service has really gone downhill since I was last there. The woman who sold us the computer, Melissa, I think, was very good and friendly. The next day when we went to pick up the computer we were there over 3 hours. The store is swamped, there is not enough staff. The person at our set-up table was trying to help a bunch of people at once. I felt he did not know what he was doing. He had us call the 800 help line which was awful b/c we could not hear anything w/ a cell phone & the noise. The store is so noisy and there was some kind of kids camp in the store so kids were running all over the place. Last time I bought a an Apple computer they installed Word at the store, but, we had to do this at home this time...it was not good.

 8 years ago (15-07-2017)

I recently had to take my iPhone 6S to this Apple Store for a check-up. My screen had quit responding to touch after I dropped it on July 4th.  
Frankly, after reading the reviews here on Google, I was nervous when I went for my appointment.  I was scared to fork out a lot of money.  
First, I was greeted instantly at the door by an associate who, after taking my last name, addressed me by my first name and showed me to a table.  I waited only a minute for my help to arrive.  "Glenn" (I think.  I'm terrible with names.) came with a Mac Book and asked what was wrong with my phone.  He as so friendly and personable.  After running tests he determined that my phone was shot and sent for a new phone.  When I asked how much it would cost me, he laughed and said that it was under warranty and that it wouldn't cost me a dime.  
My observation was that while I was having a great day (New phone and all), there were some people at the table with me that were having a worse day.  But the associates I overheard talking were very professional and listened to their customer.  
If I had any complaint at all, it would be that it was so hot in there.  With all of the people (it was Saturday afternoon and so busy!) and all of the devices that were running, it made my time there somewhat uncomfortable.  
Overall, my experience was great.  I've always believed in Apple and this reinforced my belief in their customer service.

      
      
      
 8 years ago (10-07-2017)

Staff were very helpful and engaging during many visits on multiple days. Were even willing to recommend solutions offered by competing stores where best suited.

 8 years ago (14-07-2017)

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