Apple FlatIron Crossing

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Address: 1 W Flatiron Crossing Dr, Broomfield, CO 80021, USA

Phone: (720) 479-0465

Website

State: Colorado

City: Broomfield

Zip Code: 80021

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

related searches: Genius Bar appointment, Apple Support, Apple Store, Apple Store near me, Where is the Apple Store in FlatIron Crossing, Apple appointment, Apple thornton, Apple Cherry Creek

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Reviews

Long story short: I took my perfectly working iphone in to get a new battery replacement, and i came out with a broken phone that i now have to replace!!!! So i came into this apple store to replace the battery on my iPhone 6s plus. I dropped my phone off and when i came back to pick up my phone they said they didn’t replace it because there was water damage to the device, and it was against their policy. And i have never been aware of my phone ever getting wet, unless you consider taking your phone out to make a call while it’s raining, and I’ve had an otter box on it since i got the phone. I get out to my car to make a phone call and wouldn’t you know it I can’t hear anything when i make a phone call when it worked perfectly fine before i went into the store! When I first brought my phone in they ran diagnostics on it and everything was working fine. When i brought my phone in after I couldn’t make a phone call they ran the diagnostics again and sure enough they said the audio receiver was malfunctioning, however they said they couldn’t fix it because there had been water damage to the phone. So bottom line... i took my perfectly working phone in to get a new battery, and didn’t get a new battery and was given back a broken phone that i now have to replace. I called Apple support and they basically said tough luck.

 7 years ago (04-04-2018)

You would think with the amount of people that are staffed here, you could be in and out with no problem. With the amount of money people spend on the products, you would think they would be able to take your business seriously. I always have a problem with this location. I went in to get a screen protector. a simple in and out thing. Walking in and they ask what you’re in for. Tell them a screen protector and they send over an  accessories person. He’s asking questions about whatever. You just need a screen protector, I mean pick one, you pay, they put it on and you leave. Well he tells me that there is a kiosk outside the store and they sell them. Um okay?! The reason I go to Apple is because I only buy from Apple for my iPhone. I felt like he could have cared less to help me and to push me off to the other store. Maybe he didn’t want to put it on for me, didn’t know how. I don’t know. I didn’t go to the kiosk because I already got a bad taste in my mouth. I’ll only do business with Apple online.

 7 years ago (09-03-2018)

I WOULD GIVE ZERO STARS IF I COULD! I made a reservation with the store to get my phone screen fixed and they denied me service because they already had "too many phones in service." What was the point of my reservation then? Rescheduled my appointment a week later (soonest they could get me in) not only did the store not fix my phone but returned my phone to me COMPLETELY DESTROYED. I brought my phone in with 3 hairline cracks in it and walked out with my screen not only shattered, but the screen won’t even light up! When I said something to the manager she kept saying the same thing over, obviously was sticking to a script. Customer service is absolutely horrible there. Management has no idea how to run a store and have a "don't care" attitude. 
I highly recommend they get new management with people who actually know how to problem solve.
I contacted Apple Help about this problem and I spoke to a customer service representative who was excellent and helpful! She replaced my phone FOR FREE and apologized for the way Flatirons treated me and my situation. The management at this Apple Store could learn a thing or two from real customer service representatives.

 7 years ago (14-03-2018)

I've had many good experiences with the Flatiron Crossing Genius bar over the years, but not this time. Starting nearly a month ago, I brought my phone in with a battery issue. I let them know ahead of time that I had a "battery needs to be serviced" warning on my phone, but instead of letting me know that a battery would need to be ordered, they had me come in so they could tell me that in person, they checked and made sure my phone qualified for a repair (no water damage). They said they had ordered the battery and would call me to have it installed. Weeks went by with no contact - I contacted Apple customer service... no battery had been ordered. Customer service ordered a battery and had it sent to  to the Flatiron's Apple store. Tuesday the Apple store called at let me know my battery was in, and that I could stop by anytime before 9 to have the batter installed. We arrived by 7, and was told they couldn't install it that day. I could try another day, or I could leave the phone.... I left it, received no contact from them that anything was wrong. Came to pick it up, and the price was over $300 more than the quoted price. Turns out that they were just going to replace it with another iphone 6, because one of the water sensors had been tripped.

 7 years ago (01-02-2018)

Had a great experience at this store today. I was having an issue with my iPhone 7. Brian and Jen helped me with the issue above and beyond what I could have ever hoped for! I am “newer” to Apple and have been a little skeptical since I was a diehard droid fan since they first came out. They proved to me why Apple is the best. I am now a  permanent and satisfied member of the “Apple Community”. Thanks Again!!

 7 years ago (14-03-2018)

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Apple FlatIron Crossing

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