Apple Holyoke

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 50 Holyoke St, Holyoke, MA 01040, USA

Phone: (413) 493-3878

Website

State: Massachusetts

Zip Code: 01040

Opening Hours

Monday: 10:00 AM – 9:30 PM
Tuesday: 10:00 AM – 9:30 PM
Wednesday: 10:00 AM – 9:30 PM
Thursday: 10:00 AM – 9:30 PM
Friday: 10:00 AM – 9:30 PM
Saturday: 10:00 AM – 9:30 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Staff was amazing, I had a little bit of a wait but it's to be expected! I'd like to thank the staff for getting the problem fixed and going the extra mile to make sure everything else was running smoothly before my warranty expired.

 ps I'd highly suggest skipping what ever mobile protection "insurance" your carrier tried to stick you with and get Apple care for your products💆🏽‍♂️🤴🏽🤝👍🏽

 7 years ago (14-10-2017)

I was having my phone replaced in the Holyoke store on Wednesday Oct 4 and when I asked about doing an itunes backup prior I was assured by the tech that the cloud back up he was going to do would be as good so I consented to that.  When I got home I noticed that all of the walking data I had been collecting in the Apple health APP for many months was gone and since my old phone had been wiped clean was lost to me forever.  I wish that the tech would had taken the simple extra step I have since read about that would have backed up these data or at least told me they would be lost so I could have protested. This is a warning to those in a similar situation who are tracking and may want to preserve their exercise data.

 7 years ago (08-10-2017)

Its always something with this store. Never any available appt times but wnt see u without an appt cuz they always so busy. Doin what idk cuz it dnt seem like they can help anybody.

 7 years ago (21-01-2018)

Andrew Bogacz was very helpful and patient when he was helping us set up our new iPad. He is smart, courteous and real professional!
Many thanks!!!

 7 years ago (18-12-2017)

I have to start by saying I am writing from my phone so I apologize for any misspellings. I am writing from my phone because my computer is in for repairs. I called apple support twice on Friday night and that was at best a poor experience and they advised me to walk in to my local store. I walked in on Saturday afternoon at 1:30pm. I was told by someone (I believe his name was Kevin) that it would be an hour and a half and they would call. I wondered around. The mall for an hour and forty minutes and showed back up at the Apple Store. Here Kevin informed me that my appointment had been moved back an hour. Now I am an hour and change into this adventure and I live an hour away so I take a seat. Fifteen minutes later I get a text saying they are waiting/ready for me. I check in and proceed to wait another 30 minutes. I meet with my "genius" and they take my computer for analysis. They return 15 minutes later and say it's a cable. They need to keep my computer until Monday. It will be ready Monday night at the latest. He gives me the impression that it could be repaired as soon as Sunday night because it's such a simple repair and the part is instock at the store. I leave thinking that my 5 hour trip (two hours travel and 2.5 of waiting and .5 of actual real person interaction) was worth the roughly 100 dollars I am quoted for repairs. I call Monday at 4 pm and ask when I can pick my computer up. I am told by someone named Kevin (perhaps the same Kevin as before but perhaps not) that it has not been repaired. In fact my "genius" (Kory) had said it would be 3-5 days and they have a lot of computers in for repair. Said in the tone that implies they are really annoyed that I am asking and don't I understand how busy they are. A few comments as a consumer saying that you have a lot of computers in for repairs implies one of two things. One you are very bad at scheduling and getting repairs done or two you sell a product that breaks down a lot and is not a good investment. Neither one of these conclusions looks good to me. 

I have been getting apple products since I graduated from university about 10 years ago. I felt that the product I was getting was worth the large price tag associated with it. I defended that concept to many friends who felt that apple products were more fancy then functional. This experience has me reconsidering what product I will go for it when I purchase another computer or phone. I feel the company has gotten to big for its britches and has forgotten that good customer service done in a speedy manner is the foundation of a business.

 7 years ago (25-09-2017)

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