Apple Mission Viejo

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 936C The Shops at Mission Viejo, Mission Viejo, CA 92691, USA

Phone: (949) 325-6426

Website

State: California

City: Mission Viejo

Zip Code: 92691

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

My iPhone 6s could not hold a charge even when the phone was barely used. So I went to the Apple store to order a new battery. Wait time to order: Over one hour.
After waiting a month, I received notice that said the battery had arrived, but that I had to come to the store within 4 days or the battery would not be held. Went to the store. Wait time to have them take the phone for battery installation: 45 minutes. Then I was told it would take 4 hours to get the phone back. 
Went home and had dinner, returned to the mall store. Wait time to get the phone back: 15 minutes. I requested return of my old battery and was told (1) batteries are dangerous and shouldn't be handled by consumers; (2) why did I need two batteries?; (3) the agreement I had signed on an iPad screen a month ago said that Apple keeps all the parts they replace. I requested to see the agreement. 
Another person was sent out. This one launched into an obviously mandated and rehearsed speech about how the degradation of talk and standby time on my phone was because of software corruption. I told him I had downloaded all the OS revisions, and he said that wouldn't solve the problem. "Well," I said, "it's your software, so isn't that your responsibility?" This sent him into very speedy recitation of how the nature of software is to get corrupted. 
Finally, I looked at him and said, "That's b#!!%hit!" and left.
DON'T GO HERE. IN FACT, DON'T SPEND YOUR MONEY ON APPLE STUFF!!!
UPDATE: The battery now seems to work fine, but the phone no longer rings. Sounds are operating when I test them in the phone, but there are no  sounds for incoming calls, texts, etc.

      
      
      
 7 years ago (12-02-2018)

Walked in the store. Asked 3 people nicely if they can help me, totally got ignored. It's 10:30AM. The store is not busy at all. Not until I got upset and told them to stop ignoring me did they finally acknowledge my presence. One guy walked away, another lady helped me but didn't even apologize for their incompetent customer service. Explained to her twice (maybe more) that I'm just upset because I have been ignored several times when nicely asking for help. No apology. Maybe if I walked in with a designer bag and a nice watch or maybe face full of makeup. Maybe then someone will be nice enough to help.

 7 years ago (16-02-2018)

It’s not the store employees fault it is Apple’s fault. The demand for service far outweighs the stores capabilities. There is not enough space or employees at this location. It’s just a bummer that I do an in store pickup for two Mac book pros, I mean 5 grand worth of computers and it takes over an hour to walk out of the store. Oh and if I need service on said computers good luck they are too busy to help in a timely manner.

 7 years ago (20-01-2018)

Apple

Some people complain about the price of Apple products and I get that.  But the service is unbeatable.  I took my iPad in for them to look at and in an hour it was completely fixed AND I learned a ton too!  They really are geniuses!

 7 years ago (18-03-2018)

The employees are more interested in playing games then helping you. Manger is rude and has no idea what she’s doing. The employees lie about time and cost of repairs and try to make up reasons for delays

 7 years ago (13-02-2018)

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