Apple The Mall of New Hampshire

Reviews, get directions and contact details for Apple The Mall of New Hampshire

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1500 S Willow St, Manchester, NH 03103, USA

Phone: (603) 391-0180

Website

State: New Hampshire

City: Manchester

Zip Code: 03103

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

What a joke! Went to the store to get Apple Watch fixed, 20+ employees working in the store standing there doing nothing. One approaches me, I tell him that I would like to get my watch screen fixed and he then takes me to another employee standing there doing nothing. This employee tells me that I need to send the watch out for repair, which I expected. He then tells me that I will need to wait over 2 hours to speak with a technician or the next available appointment they have is 3 days later! I then say can’t I just have it sent out for repair, he proceeds to tell me that the technician needs to look at it, I say what for the screen is clearly broken and he tells me that they just need to look at it. Then proceeds to tell me that someone else needs to free up to get the process going hence why the 2+ hour wait time. I say what about all the people standing around including you? He then tells me all he can do is have me wait or schedule the appointment for 3 days later. Horrible customer service, ridiculous wait time to have something sent out for repairs, completely unbelievable! Would highly recommend not going to this location!!!

 7 years ago (16-02-2018)

My daughter when in there for help with a touch screen that was not working right.  They took it in back to "look" at it, however they did not ask her if she had recently backed up her phone ( she had not). They wiped out her Sim card while doing a factory rest and then told they could not help her.  That she could leave it and they could replace screen for $170 or go and buy a new phone.  There were things on the SIM card that are irreplaceable, like imessages from a recently deceased loved one. Now all her data is gone and can not be retrieved. Now she , not only has a screen that doesn't work right, but she is angry and upset.

 7 years ago (22-02-2018)

I had made an appointment a week prior for my MacBook hard drive problem and when I got to the store, I wasn't helped until an HOUR after my appointment time - and I was only helped AFTER I told an employee how long I had been waiting. Customers who came in after me were getting helped before me. When someone FINALLY came to help me, I was told they actually didn't have the parts to help me with my computer after all - even though the serial number/model of my Mac had been clearly established when I was making the appointment over the phone. I was simply handed a piece of paper with other tech stores that could help me - the employee didn't even offer to call and help me schedule an appointment elsewhere! I later had the realization that the Apple store kept me waiting and skipped over my name on the list (the list that has the customer's name AND their technology issue clearly stated) because nobody wanted to break it to me that they didn't have the parts to help me. That Sunday, I not only wasted my time and my money, (it was an hour drive round trip to the store) - I ultimately lost respect for the company.

 7 years ago (04-02-2018)

Disaster .. I have an appointment at the store at 6:45 PM but no one came to me till 7:15PM.. I went to the store to change my iPhone battery which apple customer care told me would be free of cost but when I told the same to the guy named Mark in the store he was not ready to listen to me and keep on saying you have to pay .. you have to pay... finally after showing my conversation chat with the apple customer care they got convince that I am not lying about the free service offered by apple to me...finally they took my iPhone for battery replacement  and told me to collect the phone at 9PM .. when I reach there to collect my iPhone they said 10 more mins ..  10 more mins.. finally I got my phone back at 9:45PM.. 3 hours to replace a battery with an prior schedule appointment ...please never go the store .

 7 years ago (06-01-2018)

Extremely poor management. Staff let me wait outside the store, there were only two people in line, I'm the front one, but I can't get my mobile phone immediately based on I have an online order and received a ready to pick-up email. Walk into the warehouse to take a iphone for the apple guys in this store like to running a marathon. I won't come to the store again, the worst apple store.

 7 years ago (09-12-2017)

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Apple The Mall of New Hampshire

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