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Apple Towson Town Center

  1. Maryland
  2. Towson Store

Reviews, get directions and contact details for Apple Towson Town Center

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 825 Dulaney Valley Rd, Towson, MD 21204, USA
Phone: (410) 427-0360
State: Maryland
Zip Code: 21204


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Reviews
Dan, who greeted me at the line in front of the store, gave exceptional customer service and set a high bar for customer experience once inside the store. I was assigned to a table where Miss Vargas helped customers on the left and was very attentive to them. The guy on the right side of the table had such poor customer service skills that I wished I was being served by Miss Vargas. The guy, who's name I did not get, was more concerned about wanting to be a Runner, that he did not even say hello to me and did not thank me for being patient in the busy store. He was overall unfriendly and rude. His body language was horrible. As I stood in front of him for 10 long minutes, he proceeded to turn his body toward the customers of Miss Vargas's line. He made me feel invisible and an invaluable customer of the Apple brand. If he had given me an update or acknowledged my presence, the experience might have been better. Finally, he left to perform some other duty and I was helped by Miss Vargas. She greeted me, asked how I was doing, and made eye contact as she began my transaction. She informed me of my waiting time to receive my product, which was just 2 minutes. Due to that one guy, I will not recommend this store to anyone. Customers should go elsewhere.
7 years ago (22-09-2017)
The longest wait in my life. Apple a billion dollar company with the worst customer care. I really wonder why I still have an apple phone. I can say when my plan is done and am up for an upgrade I will be moving to a Samsung product!
7 years ago (30-08-2017)
I talk to manager paul on the phone he was so awesome,very helpful guy, I've never had a iPhone i remember when i first saw the all white glass back 2011 Iphone up close in person i was like OMG and then the red came out i fell on love but i could never afford one being in a wheelchair in a nursing home on a very short and fixed income of $60a month now i can.afford one i want the Red IPhone 8 anyway Paul was nice.and respectful with trying to help me on when or if they may ever come out with the Red color. Thank You Paul
7 years ago (29-09-2017)
Take some premium Yaki on your visit. Maybe it will garner you better service. These weave-wearing THOTs, are dumber than rocks and unhelpful.
7 years ago (23-09-2017)
Waited 2 hours to fix my MacBook Pro. I needed a battery but they don't have them because my computer is 6 years old. Went I got home the computer worked for 2 hours. I like Apple but there MacBooks suck. 3 logic boards in 5 years
7 years ago (15-09-2017)
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