Pottery Barn

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Address: 825 Dulaney Valley Rd #2125, Towson, MD 21204, USA

Phone: (410) 821-3494

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State: Maryland

Zip Code: 21204

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Reviews

I've visited the store several times since the beginning of April, and each time I've had a positive experience. Every shopper is different, and has there own expectations when they walk into a store. I don't like to be bothered by the sales associates when I first enter a store. I like to walk around, and look at things. I do like to be greeted by an associate, and left alone until I have a question. With the vast size of the store, and the number of associates they have on staff ....it's not possible to give personalized attention. All of the staff have been friendly, and make recommendations regarding various products. They offer assistance, and ask if I need help finding anything in the store.

 8 years ago (25-05-2017)

Called and was told there were tons of chairs of the set we were looking for, needed 2 chairs. Get to the store, 2 chairs on the floor, 3 listed in the stock room. Wait 45 minutes only to find out there was only one in the stock room. The manager refused to sell us one of the two floor chairs because there was going to "be a visit soon". Wasted 3 hours of our day for nothing. We would have stayed home if we knew there weren't 2 chairs in store, that was the whole point of why we called ahead of time. I guess appearances for some corporate visit are more important than making the customer happy and making a sale! Very frustrated and unhappy!

 8 years ago (17-09-2017)

I have been in this store a number of times over the last few years.  They are usually unfriendly and sometimes rude. It's typically an unpleasant experience. The salespeople either ignore you or act as though you are bothering them.  I don't understand; you'd think the employees in a brick and mortar store  would want to keep customers rather than lose them to online shopping for something as basic as good customer service.  The lady who helped me today was clearly irritated to have to answer my questions.

 8 years ago (30-08-2017)

Very poor service. The lady working rang up our return wrong and sent the money back to the purchaser of our gift. It took over an hour after her calling customer service and then we were issued a gift card arriving in 7-10 business days. She then proceeded to blame the agent on the phone when all along if she had simply listened to us, a return to a gift card would have sufficed. Disappointing service all around. 

 8 years ago (29-07-2017)

Awesome place shoulda been to this place a long time ago, they have everything I want and more.

 8 years ago (11-08-2017)

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