Apple Valley Dental

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Address: 2929 N Market St, Spokane, WA 99207, USA

Phone: (509) 385-0085

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State: Washington

Zip Code: 99207

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Reviews

The first time I brought my 5 year old daughter here the staff was friendly, professional, and the check up/paperwork process was quick and easy. I could tell that they were busy, yet they still found time to make each guest feel welcome and at ease. When it came to my daughter, it was her first visit and she was excited to go back! Upon departing, they sat down and discussed a future visit and made it so that it worked around my schedule. They also called me for confirmation, which was very helpful. Today is her second visit, she is currently under General Anesthesia. I was extremely nervous about this visit as it is the first surgery of any sort that any of my children have had to undergo. The General Anesthesiologist Dr. Karleson came out to meet with me before hand and explain to me in detail the process of the oral surgery (also discussed prior to the visit), discussed questions or concerns and made my daughter feel extremely comfortable, he was playful and very engaging with my daughter throughout the whole talk. The staff helped ease my nervousness by simply being knowledgeable and organized. They also helped by offering to gather our belongings and even took the extra care and initiative in bringing it to my vehicle, as my hands were full (carrying my five year old). In ending, the staff here is extremely professional, engaging, knowledgeable, clean, thorough, and deserve a great review because the bad reviews here don't reflect my visits at all. 

I highly recommend this location for children and adults.

Thank you Apple Valley Dental!

Sincerely,

Monica Veliz

 9 years ago (26-10-2017)

Horrible customer service. Your front desk staff sucks. They need to learn some manners. Do you guys look at references on the people you hire. They look like prison inmates. The place looks nice well maintained but the receptionist pee yew! They could pull a mollar with their sarcastic fake smile and dirty looks. No thank you.

 9 years ago (21-10-2017)

My daughter has been seen here for a few years. The last appt she had she saw a new dentist. He looked in her mouth for a minute then got up and saw the next patient. The assistant had to tell me that my daughter needed her tooth pulled. I asked why and of course she didn't know then the dentist overheard and said very quietly because she has an infection so the nurse repeated what he said then I asked if she needed antibiotics and of course the nurse didn't know... I feel as a parent the dentist should be telling me what's wrong with my daughter and why she needs to go under anesthesia to have a tooth removed.  It was very unprofessional and you could tell they didn't care.

Today we showed up to get my daughter's tooth removed. Her appt was at 10:30 and they told us to arrive an hour early. It is now 11:30 and my daughter still hasn't gotten called back. We have been here for 2 hours waiting to be called back. My daughter hasn't been able to eat or drink anything due to the anesthesia. They do not accommodate the patient and the family at all. I will not be coming back here ever again. Horrible patient care.

 9 years ago (06-12-2017)

Very friendly staff. The doctor here is very nice and cares deeply for his patients! The dentist is fantastic! He really care deeply for both me and children! Highly recommend!

 9 years ago (12-09-2017)

okay where do I start
the dentists, taller slim man (i forget his name) is a WONDERFUL man and has always treated me with care and taken my concerns very seriously. love him.

there is another dentist there and he performed a partial root canal on me, which I thought was supposed to be the whole thing. he was a shorter bigger guy, and not only was he rude and would not speak to me directly, but he didn't tell me until after the root canal was (partially) finished that I would have to see a specialist to get it done. "or you can go to the Chas clinic, they pull low income." and that was the last i ever saw of that man.

a few weeks ago I finally had that same tooth pulled. today I went in for swelling gums due to the infection in that tooth and the nurses are petty and completely rude. not only were a couple nurses speaking rudely to my nurse, but one was screaming at her patient. screaming. at a child. because he was sort of misbehaving. (there are better ways to handle a misbehaving child, especially since his mother was sitting RIGHT THERE.)

lastly, this is the second time this has happened, the Secretary did notnfax my prescription to my pharmacy, so when I went to pick it up, I had to leave empty handed. i called and informed them it needed faxed, was told "ill check on that for you" and they still didn't fax it until about 20 minutes later.

the dentist: 5 star
the other dentist and other employees of the facility: 1 star.
let me know if he ever transfers to another office.

 9 years ago (14-09-2017)

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