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Apple Willowbrook

  1. New Jersey
  2. New Jersey Store

Reviews, get directions and contact details for Apple Willowbrook

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1400 Willowbrook Mall, Wayne, NJ 07470, USA
Phone: (973) 339-2800
State: New Jersey
Zip Code: 07470


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews
Even though they weren’t able to help me out because I got an iPhone from sprint. They still managed to help me. A gentleman named Chris did everything he can to help my situation even when he didn’t have to but he went out of his way to have someone who could try to help me. He was very respectful and actually seemed like he cared. Chris did help me even though he didn’t need to technically so that’s why I’m doing this review because Apple is lucky to have a genuine employee working for them and they should recognize that and hire more like him. Thanks again Chris.
8 years ago (09-12-2017)
I bought an apple watch from some tall guy a few weeks ago. Every single questioned I asked him he had no idea what the answer was. Not even the price. Just kept saying "I think" or "maybe" or "not sure". How did he even get the job here? And he kept talking to his Co workers that were leaving while ignoring me. Idk why I even purchased the Apple watch there or from him. Never gonna buy anything at this store again. If I was I'm not gonna bother asking for help.
8 years ago (31-12-2017)
My son cracked his screen so we went to the store around 11:00 and it was mobbed as usual. They told me I needed to make an appointment and the earliest one was 3:00 so we left and headed back later to get there before 3 only to be told that it was very busy and they were behind and it would be another 45 minutes. I sat at a table until a very nice girl came over and checked the phone, wrote up the work order and took the phone away. They said it would be about an hour. I shopped and came pack an hour later to be told it wasn't quite ready yet. It took another 25 minutes before I saw the phone again, all fixed they said. NOPE. We didn't realize until a few days later that the Willowbrook Tech broke one of the microphones while fixing the screen and they never ran diagnostics to make sure everything was in good order before returning it to me. My son had to take the phone to the Georgetown store where they discovered what the issue was and fixed it for him within the hour. This Willowbrook store is ridiculous. After we got the phone back the first time I had my son put on a glass screen saver. When he had to bring it back because of their negligence, the Georgetown store had to remove the screen again and therefor they had to remove the $ 45 glass screen saver we just put on. Who reimburses me for that ? I will travel a great distance to never have to go to this store again.
8 years ago (06-09-2017)
My low rating is due to the overwhelming crowds and wait time at this store. The representatives are being polite and doing the best they can but this store is too small. Currently a two hour wait to pick up a device. Also, on a side note, the phone ordered from Apple was uncharged thus increasing the wait time in a noisy stupid without seating or services ( coffee/food )
8 years ago (05-01-2018)
I arrived at 5:00 only to be told the wait would be 1 1/2 hours. I put my name on the list and left the mall for that amount of time. When I returned, I was told by someone else the wait was another 45 minutes because they were very busy. I was directed to a table where others were miserably waiting for help. It was now 8:00, and I was still waiting for some attention. If my phone was not so dysfunctional I would have walked out. At 8:50, someone called my name to the desk where a young man was fixing three people's phones at he same time. He spoke so fast, I couldn't catch up With him and did not give me his full attention because he was too busy talking to a friend who stopped in the store. Meanwhile, it is now 9:20, and he looks at my phone.. reset something and said it's working fine now. It is now 9:35 and I exit the store, disgusted at the time I spent waiting. I get into my car, and the phone did not work... exactly the same problem I went in with. I was not only lied to by this employee, but from 5:00 to 9:35.. I wasted an entire evening with no result. This Apple Store is a disgrace! You are treated disrespectfully and dishonestly by the employees. The next day I brought the phone to the Verizon store near my home, it was fixed perfectly by a knowledgeable expert, not a snotty kid with an attitude. Shame on this Apple Store for scamming your customers. Everyone tells me the same story about the Willowbrook Mall Apple Store. I will Never return there. Who do you think you're fooling???!!!
8 years ago (28-07-2017)
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