Applebee's Neighborhood Grill & Bar

Reviews, get directions and contact details for Applebee's Neighborhood Grill & Bar

Address: 923 N Illinois Rt. 3, Waterloo, IL 62298, USA

Phone: (618) 939-3555

Website

State: IL

Zip Code: 62298

Opening Hours

Monday: 11:00 AM – 11:00 PM
Tuesday: 11:00 AM – 11:00 PM
Wednesday: 11:00 AM – 11:00 PM
Thursday: 11:00 AM – 11:00 PM
Friday: 11:00 AM – 11:00 PM
Saturday: 11:00 AM – 11:00 PM
Sunday: 11:00 AM – 11:00 PM

Update Info

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Reviews

I usually love Applebees and usually receive amazing service but when i visited a few days ago I was very displease.  When I was ordering, I asked the waitress if I could order from the 2 for $25 menu but only get one entree and have them adjust the price since I was only getting one entree. The waitress said sure we can do that! Upon receiving my order, I noticed the portions were a lot smaller than they used to be. When I received the check, my order came to a total of $24. I was confused and noticed the waitress had charged me for a 10 piece order of wings and a pasta. I asked her why I was charged for an entire order of wings and pasta when I wanted to do the 2 for $25 but with only entree. She then informed me that you couldn't do the 2 for $25 for only one entree. She should have told me that I couldn't do this whenever I asked. I was very displeased with the total of my order and the waitress did not do anything about it except say," Oh sorry you can't do that". Overall, I was very displeased with the price and service I received and not sure if I will be back.

 7 years ago (05-01-2018)

Waitress was OUTSTANDING! Best part of the meal was the salad. The chicken breast was tough and SO HOT! It took me 45 min to eat the garlic herb butter tasted like lemon Pledge. Dessert good. Once AGAIN OUR WAITRESS CRYSTAL WAS OUTSTANDING!!!

 7 years ago (27-11-2017)

Under cooked steak.  Dirty silverware. Unpleasant staff.

 7 years ago (06-01-2018)

Never cared for their food, small portions, high prices, and who likes microwaved steak? But their Long Island Iced Teas and friendly staff are worth going for.

 7 years ago (03-01-2018)

We went Friday Jan 5th before our movie and ghost hunt. Due to them starting back the all you can eat riblets we expected a crowd but!!!!...... the manager on duty was at the door taking names and numbers did more harm than help not asking names and seating people out if order instead of letting his hostesses (who are awesome at organizing a huge crowd) do their jobs. 
Our waitress was newer but really good and super sweet especially considering the atmosphere in back was tense and it was clear there were raised voices and upset employees in kitchen. Our waitress and the girl bussing tables and cleaning up were working hard to make sure everyone was having an enjoyable dinner. 
Then the perfect margaritas I ordered, not once but twice, took forever to get (not because of our waitress as I watched her put in both orders) because of the woman they had pretending to bartend.  I ordered the first drink before we ordered our food. She was finally able to get it from the bartender after going up 5 times searching and asking where it was. We literally had both our dinners and had started eating before the bartender gave it to her.  Now I was sitting in a direct line of sight in the 2 person booth nearest the bar in back facing the bartender.  I watched her during that time walk to the end of the the counter and "chat" with a woman multiple times not cleaning  serving, or making anything.  My server apologized multiple times. I told her I could clearly see it wasn't her fault. I get the first one and literally it was bright yellow and tasted like straight sweet and sour mix. Not to mention it was not the normal 2 glasses full you get for a $9 "perfect margarita" . I have drank these at this specific Applebee's for over 10 years and NEVER have I had one that bad. When I ordered the 2nd one I told our waitress we were in hurry to get to movies on time so we couldn't wait as long as we did for the first and please tell the bartender not to forget the tequila because the first was pure mix.  Again I watched our waitress verbally tell the bartender what she needed and my message and then order it in the bar computer. 10 minutes and 4 trips to the bar later I finally had the drink. The bartender did not make one other drink during the time I watched and waited. She ignored the waitresses repeat request to please hurry. The waitress felt so bad she notified the manager who came to speak to me. Never apologized for his mistake at the door that cost us time and made some excuse about the woman working the bar. He then tells me he will remove the 2nd drink from our bill due to the delay,  poor quality of drink, and would review the tapes to see what was going on with his bartender.  I said "okay" considering I only got 2/3's of the normal drink and BOTH tasted like straight margarita mix.  
Well not only he bad at the door but he lied through his teeth and did NOT remove the 2nd drink from our bill. Having been delayed so long I could not stay to wait for him to fix my bill or we would have completely missed our movie instead of just the first 10 minutes. Our waitresses are in general absolutely outstanding but I am seriously thinking it is time to drive out of Waterloo to eat at Applebee's if that man is going to remain in charge of ANYTHING.  It is extremely RARE for me to post a negative review but lying and disrupting good quality waiters and waitresses then not following through on a credit HE OFFERED because it reported by myself and our waitress makes him extremely disreputable. I feel very sorry for the employees that have to work with him as he clearly is not supervisor/management quality.

 7 years ago (10-01-2018)

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Applebee's Neighborhood Grill & Bar

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