Arpin Van Lines

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Address: 99 James P Murphy Ind Hwy, West Warwick, RI 02893, USA

Phone: (800) 343-3500

Website

State: Rhode Island

Zip Code: 02893

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This company is the worst. There is a reason there are so many terrible reviews on almost every major review site. They gave us a 2 week window and then were a week late beyond that. When they finally arrived much of our property was damaged, which was not surprising after I watched the way they handled our belongings. Nothing was wrapped in any kind of protective padding. I watched them set our couch down sideways directly on a dirty New York City sidewalk. Our dining room table had multiple chips and scratches. Many items were damaged and whole boxes missing. The bill was over $2000 more than the “estimate.”  I submitted a request to the claims department for compensation for all the damage they did. Every single claim was denied with explanations that made no sense. Throughout the whole process we had one contact person who was really difficult to get a hold of and often would not even return our calls. These people are true crooks. Avoid this company at all costs.

 7 years ago (18-12-2017)

This is the worst company to move with. We have moved a lot including 3 times coast-to-coast. I never realized how bad things can get until we hired Arpin. They were an approved vendor with our employer so we thought it'd be ok. It wasn't. On the day of the move, the movers came in late and sat in their truck (literally just sat there) for hours. They were apparently waiting for more help. Their dispatch/project manager was incompetent. We had to call him three times and wait until 1 PM when things started moving...slowly. They packed in the most sloppy way, didn't wrap the furniture. Our solid wood bedroom came in broken. The bed is pretty much a goner. The floor mirror was broken and can't be fixed. Everything else is scratched/dented/dirty. As in ALL other furniture inclusive of dining room stuff, living room, kid's furniture...everything. When they put things together in the new place, they didn't bother to secure some things with screws, misaligned drawers causing more damage to the mechanisms, missed a few planks in the remaining bed's platform, etc. They ruined our bikes by taking them apart and losing parts/pedals. Who does that??? Some items I couldn't find at all. There's a 20K damage (conservatively speaking) to our belongings. And we PAID for this move. We filed a claim. Their insurance company is even worse. They are s.l.o.w, uninterested to help and simply don't give a sh.... .

Don't hire them unless you want a headache of a lifetime and don't care about your belongings.

 7 years ago (13-09-2017)

Good place to deliver. Nice people

 7 years ago (09-01-2018)

This is a complaint about one of your straight truck drivers. He was very aggressive, tailgating me, switching lanes, moving up on the next vehicle and tailgating them, switching lanes, etc at above the speed limit, and it continued. I witnessed this Sunday, September 3 at 12:30 daylight savings time in Hudson, Wisconsin just before crossing the St Croix River into MN on I-94.

 7 years ago (14-09-2017)

If there is an option for zero stars that is what they would have received. These guys are the worst. They showed up a day early so we had to shift everything to the right. They damaged a bunch of my stuff and ruin my brand new wood floors....They denied the claim because the driver failed to mentioned that I had to annotate it on the shipping documents. DO NOT USE THIS CARRIER.... If you do ensure......that you annotate everything on your shipping documents.

 7 years ago (31-08-2017)

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