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Ashley HomeStore

  1. Maryland
  2. Capitol Heights Store
  3. Upper Marlboro Furniture Store
  4. Suitland-Silver Hill Furniture Store

Reviews, get directions and contact details for Ashley HomeStore

Story

Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Address: 1711 Ritchie Station Ct, Capitol Heights, MD 20743, USA
Phone: (240) 455-0749
moc.eracremotsucyelhsa@sthgiehlotipac
State: Maryland
Zip Code: 20743


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Reviews
Customer Service - In February I purchased a sofa and loveseat from the Capital Heights MD Store and as of today 27 April I still do not have the furniture. All calls made were initiated by me, no one ever called to give me a status or an update. This is the first mistake in Customer Service Relations. My final call was much more pleasant and professional. I spoke with Dominique Fleming. Very knowledgeable, helpful and PROFESSIONAL. Although I ended up requesting a refund, Dominique is the reason I would even consider returning to the establishment. I would strongly suggest HIRING and TRAINING more employees like Dominique Fleming. My honest opinion would be, if I spoke to Dominique Fleming initially I would have the furniture I purchased and more. Overall, I would rate the branch, on a scale of 1-10, a rating of 4.5. On customer service, a rating of 2 but Dominique Fleming, I rate you a perfect 10. Thank you!
8 years ago (27-04-2017)
Great customer service I ordered my furniture but life has gotten in the way and I am the one not doing my part setting up delivery date etc. But they were wonderful after delivery Ill give additional star but for now so far so good. I should have asked the last customer service rep that contacted me do they accept payment via phone but I was not thinking Im currently on hold now waiting for a rep to finish this purchase.
8 years ago (05-06-2017)
Do not buy what the store does not have in stock. You are better off purchasing it online. It is cheaper and delivery is faster that way. The store delivery takes 3-8 weeks. The employees and sales people are nice. However, they need to do a good job of telling you everything. Also Sales on backordered items are final. SO beware.!!!!
8 years ago (10-02-2017)
After searching for furniture for over 3 weeks including an Ashley Homestore in Durham, NC and one in Waldorf, MD (visited several times), I ended up at the Ashley Homestore in Capitol Heights, MD. I know everyone has a different experience. My experience with this store was really good. Thank you to Mohamed and the Manager on duty, Ms. Darlene. I was able to get what I wanted and at a great price. They let my husband and I take our time and browse without the hassle and answered all our questions and concerns. I will purchase from this franchise again.
8 years ago (17-02-2017)
Purchased a nice set yesterday and was assisted by Ikea Holmes and this young lady was the definition of customer service. She did everything she could to make my experience in the store and my purchase run smoothly. I would highly recommend you ask for her when you visit. The manager Kassandra was also a super young lady with a great attitude and customer service skills who made my final transaction quick and easy. All of the young ladies were nice to work with!
9 years ago (02-12-2016)
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