Aspen Athletic Clubs

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Address: 4349 Merle Hay Rd, Des Moines, IA 50310, USA

Phone: (515) 270-5860

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State: Iowa

Zip Code: 50310

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Reviews

The only reason I gave it 1 star is because -5 is not an option. 1/2 the TV's don't work & the other 1/2 are removed because they can't fix them. Place is a joke. They treat their long term customers like dirt. Lots of new members signed up at $10/mo. I tried to extend my membership for the same price & it was no deal. They also hide an annual $40 cleaning fee in their contract. I know they don't use it to clean or maintain the equipment.   Maybe they could use it to hire a consultant & teach them how to provide customer service & manage a health club. I would highly recommend anyplace but here.

 8 years ago (12-02-2017)

****Billing service at this place is horrible! I keep getting letters that say I am past due when they are supposed to automatically withdraw so how does that make sense? Then I call them to fix it and they say my account is in good standing. Morons! Also I have heard horror stories about trying to cancel your contract and the fact that they keep charging your card even after you've cancelled so just plan on calling your credit card company closing that card and getting a new one so they can't scam more money from you that they are NOT owed!****

The only reason I attend this gym is because it is literally within 4 blocks from my home. So it helps cut down the excuses for me not wanting to go on my lazy days. 

However, the ventilation system in this facility is non-existent. It ALWAYS smells horrible no matter what the time of day and the air is always stuffy. Also, the equipment seems to be a bit outdated and they need more of the strength training machines (most of them only have one of each). There are more "gym rats" that workout here and "looky-loos". I definitely prefer Planet Fitness more and wish there was one closer to me.

 8 years ago (17-03-2017)

Lying, overpriced greedy, outdated and not worth a penny. They do not stand by what employees tell the customers. Go to Planet Fitness and save yourself a lot of BS and have better equipment a lower monthly fee with no cancellation fees. 

 8 years ago (18-01-2017)

Always clean, friendly staff, a good selection of equipment including a dedicated area with mats, medicine balls, balance balls, and resistance bands. Great classes included in the very reasonable membership fee.

 8 years ago (29-01-2017)

I signed up for a month to month membership and cancelled a few months back. First time i cancelled i was told it was cancelled 3-4 months ago. That was a complete lie, i've called multiple times being told a different story every time.. The last time i talked to someone a few weeks ago i was told it was cancelled and i would be refunded the last 2 months. Today i was billed  again for my membership i cancelled 3 months ago. I'M EXTREMELY PISSED! i will make sure none of my family/friends or anyone i know never takes a step in this place again..

 9 years ago (09-11-2016)

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