AT&T

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Address: 8427 State Line Rd, Kansas City, MO 64114, USA

Phone: (816) 523-2444

Website

State: Missouri

City: Kansas City

Zip Code: 64114

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Seriously went two different times today. 2 hours apart. Only one person working. People ahead of me. The first time I waited 20 minutes and walked out. Second time I waited 30 minutes and walked out. Ridiculous.

 8 years ago (13-11-2017)

After a decade of buying at this store, will no longer be using them for any AT&T cell phone-related services. 

I had a nightmare experience on my latest iPhone upgrade. Was asked if I wanted insurance on my new phone. Said "No." Found out later that it was placed on the account, anyway. Was up-sold an iPad and told the only cost would be just an additional $10 a month on my bill, plus taxes. Even with specific follow-up questions, I didn't find out about a $45 activation fee, or the $13 of monthly insurance also added despite being told "NO INSURANCE"  until after the next bill posted. 

After three hours with AT&T customer service over two separate encounters, I was able to get the insurance charges removed and the hidden activation fee removed as well. But the cherry on the top was finding out the screen protector I purchased that day - which I was hesitant to buy but pulled the trigger on because the agent "helping" me told I could return it any time - had to be returned inside a 14-day window. When the situation was explained to the store manager during an attempt to return this, all she would say is "I'm sorry, I can't do anything about it" - didn't even apologize for her employee's poor service and misleading comments.

I'd find an alternative place to do your business, and if you do end up with these folks, make sure you get specific answers and read every single word on anything they hand you, even if you have already had a conversation that addressed your questions. You might also consider recording the whole thing, just in case you need it.

 8 years ago (04-08-2017)

Excellent in store experience with kind professional staff.

 7 years ago (16-03-2018)

I usually give people the benefit of the doubt and I've worked service for many years but this place literally had one person servicing 6 customers. Don't waste your time.

 8 years ago (04-01-2018)

They are the best. Kudos to Rachel the manager, she is great

 8 years ago (27-10-2017)

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Reviews, get directions and contact details for AT&T

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