AT&T

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AT&T of West Hartford helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 345 N Main St #104, West Hartford, CT 06117, USA

Phone: (860) 232-8362

Website

State: Connecticut

City: West Hartford

Zip Code: 06117

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

Where can I start? I was lied to about a promotion and only realized that after spending several hours attempting to get a simple plan and two phones. The manager Patty was rude and unhelpful. They did not have the phone I wanted in-stock, even though it's the center of a promotion right now.

Overall, the salesmen were nice and tried their best, but the management - from inventory to promotions to supporting staff - was simply terrible and wasted my time. I left empty-handed, with no attempts at resolving my complaints.

 7 years ago (29-11-2017)

I would put zero stars, but that's not possible. The other reviews about dishonesty and poor management are absolutely correct.

While my experience was made more difficult by some technical issues the store is not at fault for, what prompted me to stay there for the 3+ hrs I was there is that they claimed a BOGO deal was ending today, rather than letting me deal with Equifax on my own time and come back the next day.

After 3 hrs, when the options were stay longer and try again or come back tomorrow, the fact that we were now only an hour from closing changed their tune, and I was first told 1. that the deal actually ended tomorrow, 2. that the deal doesn't end tomorrow, they just say that because they never know when it's going to end - it's either there or it's not, and 3. that the deal is scheduled to run through the end of next month, as far as they know.

Then, on top of that, they only had one LG v30 in stock, even though there's a BOGO promotion - meaning to take advantage of the promotion, the store should have had at least two in-stock.

When Equifax unfroze my credit report and the next couple of attempts still failed, I asked how we should proceed so that I could still get the BOGO deal (under the false impression that it was ending today) and they said there was no way to proceed until their network linked up with Equifax, and they couldn't guarantee me the price because the issue wasn't their fault. Then their lie spiraled out and the manager Patty stepped in only to worsen the situation by backpedaling, worsening the lie, cutting me off when I attempted to explain my issue and ask for remediation, and overall, wasting me time and not even offering me ANYTHING - no guarantee of price, no offer to make the issue smoother if I came back - NOTHING to make ATT, and this store in particular, any more appealing than a pile of garbage.

 7 years ago (29-11-2017)

The salesman out right lied - one of the 6 phones on my plan broke.  We went in and bought a new phone. The installment plan for that phone is $21.67 per month. The salesman said wait - I can put you on the unlimited plan since your a longtime customer and you will actually be saving money. When the bill came it went up the $21.67 PLUS $99.73!

 7 years ago (18-11-2017)

They're helpful employees that will do whatever it takes to help solve your problems.

 7 years ago (18-02-2018)

If I could put NO starts I would but in order to make the review I had to put one unfortunately. I have been with this phone company for over 2 years and I don’t know if this store is under new management but they made a lot of promises they did not keep and I’m switch to T- mobile ASAP my mother had this phone company and I was wondering why she switched and realized they are great sales people but ARE BIG FAT LIARS

 8 years ago (29-09-2017)

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