Verizon Authorized Retailer – Cellular Sales

Reviews, get directions and contact details for Verizon Authorized Retailer – Cellular Sales

Address: 921 Farmington Ave, West Hartford, CT 06107, USA

Phone: (860) 310-3429

Website

State: Connecticut

City: West Hartford

Zip Code: 06107

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

Really poor experience.  Setup an upgrade for a birthday present for my wife.  I was very clear with the sales rep that it was a surprise and we did the upgrade in a way so that we would not get any email confirmation etc.  Then when the phones got to the store we were called twice to pick them up and the only message they left was on my wife's phone.  Surprise was busted.  When I went to the store the response that the rep gave me was "Well trying to do this as a surprise is a courtesy and it is not in our job description."  I don't think it was too much to ask to not call my wife's phone to maintain a surprise.  I had even setup a time to come in to pick up the phone so that the rep I worked with would get credit for the sale - and look how that turned out for me.  I will also note going to this location they will charge an extra $35 per line activation (in addition to the regular Verizon line activation charge).  If you are going to charge an extra $35 for such "personalized" service that is fine but you need to deliver.  A simple note on the account to not call when the phones arrives shouldn't be too hard.

 8 years ago (26-03-2018)

What a horrible experience we had, they do not deserve even one star. The staff there are either untrained and misinformed or they are  just simply trying to scam you. Either way you should do yourself a favor and do your own due diligence of getting the right information through Verizon website or their costumer service. Otherwise you are going to be paying their “ Special” fees.

 8 years ago (28-03-2018)

Orane was very knowledgeable and patient in helping me understand my new phone. He even came in on his day off to educate me on my new phone. Now that's dedication!

 8 years ago (11-04-2018)

Great service!  I went in knowing what I wanted and I was worried I would try to get a sales pitch, but the James was great and I left happily with the phone I wanted!

 8 years ago (24-03-2018)

Brandon went above and beyond to make my experience here a breeze. He offered the best products for me without ever pressuring me to get things that I didn’t need. He worked with me months in advance for a preorder all the way up to changing my plan and going through the process of transferring my things to my new phone. I never thought I would be so grateful for a Verizon employee- but Brandon is exceptional.

 8 years ago (20-11-2017)

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Verizon Authorized Retailer – Cellular Sales

Reviews, get directions and contact details for Verizon Authorized Retailer – Cellular Sales

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