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Automatic Laundry

  1. West Newton
  2. Massachusetts Laundry

Reviews, get directions and contact details for Automatic Laundry

Address: 45 Border St, West Newton, MA 02465, USA
Phone: (617) 969-4340
State: Massachusetts
City: Newton
Zip Code: 02465


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
A few weeks ago I had a horrible experience with a BRAND NEW Dryer in our complex. The dryer on the MEDIUM setting, not even a full load of laundry burned most of my clothes. Some children's clothes that clearly stated NOT FLAMMABLE!! This was the 3rd time it had happened, the 1st 2 times it was only a few things so I thought maybe it was something in the dryer from a prior resident. The 3rd time I used this dryer half my clothes had the imprint of the dryer vent on them, including a black melted substance. I called Automatic Laundry to try and get this resolved, they not only had my clothes for 2 weeks but were zero help! I was told by Aimee that no this wasn't my fault but not theirs either so the clothes would be sent back to me! I then took my clothes to a professional laundry service who inspected my clothes where I was told they would have definitely compensated me! Your dryer setting is to high and is burning clothes!! Seeing the other horrible reviews on your company I can see why. Your supposed to work with your customers! If the owner Scott would like to contact me please reach out I would be more then happy to discuss the details of my experience!
7 years ago (02-03-2018)
Very disappointed. Called because our dryer is not heating up. Was hung up on when I called the first time. Thought maybe it was an accident. Called back to have a women answer in a very huffy voice like she was just too busy to take my call. I let her know the issue I was having and gave her our information. She takes all the info and say "okay your all set". I ask so when do you think they will be able to take a look? I'm told no one know when we will be able to, you know its just been too cold. I told her I was sorry about that but I needed to know if was going to be able to looked at soon. ( I had already wasted time with someone else who came out only to tell me he didn't deal with that kind of dryer....after I had told him what kind it was.) I kind of needed to know if it was going to be today maybe tomorrow. If not I was going to see if I could find someone for tomorrow. At which she replied...oh okay then I'll just cancel this repair call. I guess they are just so busy and making so much money our business is not needed. Okay noted.
7 years ago (08-01-2018)
Charges you $5 to just get the card then you can only add $20 $30 or $50 at a time. Machines can’t even hold that much to wash and the dryer’s low setting is too powerful. Wish I wasn’t forced into using this. They should at least let you get the damn card for free if you can’t load the amount you want. I know when I move out from my place, I’ll have to try and kill the card. Only going up to a 2 cause they were quick in giving me my $ back after I got charged for a load that the machine then didn’t start
7 years ago (31-12-2017)
I came home to find the laundry machines were now operated by AL. They gave me a free card with a preloaded wash. Their wonky system worked for me after I figured it out, though I can see how their website and card system can confuse people. It's like high-tech for the year 1995. I'm a little upset that they raised the price of a dryer load to be the same as a wash, so now it costs about the same as anywhere else to do my laundry. On the plus side, less people use the machines now, so no more waiting on Sunday for a machine.
8 years ago (18-12-2017)
If I could give them 0 rating, I would. Even 1 is more than they deserve. I was very happy with my apartment's old quarter machines. This is terrible. Their machines did not work properly. Their card filler machine has broken and I am stuck with laundry.
8 years ago (10-10-2017)
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