AWard Moving Services, Inc.

Reviews, get directions and contact details for AWard Moving Services, Inc.

Address: 2324 Apollo Cir, Carrollton, TX 75006, USA

Phone: (972) 820-7508

Website

State: Texas

Zip Code: 75006

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Reviews

The Team was extremely efficient from beginning to end.  I could not have asked for a better experience!  They were ready when we were ready.  The two trucks showed up on time and the movers were clean and courteous.  We will use them again for our next move and would suggest you try them for your home or business moves!

 8 years ago (08-06-2017)

Truck and men arrived on time ready to work.  We still had a lot of misc items not packed and they Gladly provided gondolas for us to use!  They were spot on with the timing of how long it would take start to finish so my quote was very accurate. Unfortunately some items didn't fit in to the truck so my husband picked up the following day. Overall very professional, careful and nice. Would recommend :)

 9 years ago (19-12-2016)

BAIT & SWITCH.  Not 1 was a fire fighter!!!  Nightmare experience and workers refused to let me talk to Carlton Ward - owner that gave me NOT TO EXCEED ESTIMATE when I was getting scammed - said he was on a plane.  
Carrollton, Tx to AustinTX move...
When the movers arrived - I had the lead mover go over the entire house to assure me that the estimate was accurate (I had been scammed before by mover and I told dishonest Carlton and his non fire fighter movers that I was terrified of another scam - they reassured me and told me not to worry).  Once they had my life in their truck- guess what -  and they would not even give me an idea on what the final cost would be until they reached Austin.  Of course even with GPS they got lost.  Once they got to Austin home. Had them place everything in garage because I wanted them gone and I was bleeding $.  It took another moving company to complete my move and yep, missing bed parts, very expensive china - cracked into pieces (that they packed).
     $1450 over estimate.  Horrible experience.  Horrible movers.

 9 years ago (14-05-2016)

I would like to share my experience with this organization and strongly urge you to re-consider doing business with this organization.

I used Award Moving Services for a move from Ft. Worth, TX to San Antonio, TX. in 2013-2014.  Despite having the owner do a walk through of my home and receiving a "not to exceed" estimate, at the end of the day...with all my belongings on two trucks - I was given a bill for well over the not to exceed amount.  My belongings went into storage for six months while I completed some out-of-state-job training and were basically held hostage until the complete amount was paid.  During the six month time period they were in storage - I repeatedly tried to resolve matters with the owner - Carlton Ward - who never returned my calls.  Mary C. - his "manager" would agree and then not follow through on verbal discussions.

Upon delivery of my belongings six months later - only half of the items were initially delivered.  Many of these items were damaged (bed hardware missing, damaged bedroom furniture, damaged antique sideboard, etc.).  It took several weeks to locate the other half of my belongings.  Upon delivery of the second truck - more belongings were damaged due to extremely poor packing (antique coffee table legs broken cleanly off, liquids spilled all over items, broken legs on a new bedroom dresser, chipped legs on a nightstand).  In addition, some items were still missing (dining room table top, office chair, kitchen items, ladder, computer monitor, etc.).  

During a "warehouse audit" - FIVE months after the second delivery attempt, they "found" my copper top dining table and ladder and delivered them - although the copper top table had a big scratch across the top.

I was never contacted by the owner - Carlton Ward in apology for these events.  The only compensation for thousands in damage & lost items (not to mention the overcharging to begin with) was .60 cents per pound by their "insurance company" - which amounted to about $600.  

The employees who did the delivery - shared that they were forced to make the trips after the first one without compensation "on their own time" by Carlton who blamed them for the mishaps. 

I originally went with Carlton/Award Moving Services because he bills himself as "Off Duty Firefighters" and is a minority owned business.  As someone who has a firefighter in the family and who intentionally looks to support minority owned business - I cannot emphasize enough how much I wanted to give this organization business and the benefit of the doubt.  But my experience has shown this organization is unethical - to its' customers & employees and unprofessional - in failing to deal fairly with a total service failure.

Please consider this review when making your decision to select a moving partner.  If you value your possessions...you will not select this one.

 10 years ago (05-04-2015)

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AWard Moving Services, Inc.

Reviews, get directions and contact details for AWard Moving Services, Inc.

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