Badcock Home Furniture & More

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Address: 4423 Cherry Rd, West Palm Beach, FL 33409, USA

Phone: (561) 684-1604

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State: Florida

Zip Code: 33409

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Reviews

The best place to buy furniture and some electronics. Excellent staff and if your credit is not good, they help to rebuild your credit. I love those stores.

 8 years ago (11-06-2017)

Complete disaster 
Ordered a sofa and love seat from them on July 1 and told my salesman I live in a gated community with delivery hour between 8am and 4pm..one day before the delivery I got a call from there warehouse saying they'll be delivering my furniture July 6.. Between 2pm and 645pm!!! I immediately told them I told my salesman I need delivery before 4pm because of my hoa. They said the store never informed them of that.. But don't worry they never deliver that late.. Well guess what the driver showed up at 830pm!!! Like really who delivers furniture that late and too make matters worse.. The drive told me they  don't deliver past 3rd floor!! Needless to say the couch wouldn't fit in the elevator.. So I disided to keep the love seat.. But guess what!!!!! One  of the arms on the love seat was cracked.. So now I have too return that's as well. The dispatcher told me they will refund my delivery charge.. So now I'm off to there store tomorrow for a double refund and love seat exchange.. This whole experience has been a nightmare.. I'm a very busy person with limited time due to my work and HOA delivery time I will update tomorrow after I go in and see the manager 

 7 years ago (07-07-2017)

I'm a costumer since 2014, and I felt so disappointed this month about the treat I received from the manager called John. He hanged up the phone on me after I was presenting him a problem I had with the delivery. It's the second time this year that my orders weren't on time. More than an hour late from the frame time they gave me. First time, boxes were empty without merchandise. Second time, merchandise was broken. No call received head of time to let me know the delivery wasn't on time. I do not recommend at least to have delivery service with this people. They don't know how to deal with costumers. I think we all need to be good treated or at least, receive a good explanation about what is happening when we are the ones allowing that companies like this one can do business . Nowadays, workers like us work very hard to receive from companies like Badcock nothing but excuses why their job wasn't done properly. They forgot this :
      "Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met". Paul McKinney 

 9 years ago (16-07-2016)

Great place to shop,  great price, and great customer service 

 8 years ago (17-04-2017)

I was planning on buying a specific sectional that was not available online and had a great price. They told me by phone they'd deliver in Fort Pierce. We drove 60 miles (from Ft Pierce to West Palm) and found the desired product. When ordering they've informed the delivery only goes up to Port St Lucie. Lack of care to answer the phone!

 8 years ago (26-11-2016)

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