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Bank of America Financial Center

  1. Lloyd District
  2. Portland Bank

Reviews, get directions and contact details for Bank of America Financial Center

Address: 1200 NE Broadway St #50, Portland, OR 97232, USA
Phone: (503) 528-2080
State: Oregon
Zip Code: 97232


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Reviews
This is the worst Bank of America location I have ever been to!!! I’ve been with them for 15 years and I have never had such horrible service.
8 years ago (31-10-2017)
Don't waste your time. I've been banking with BofA for 7 years and this location has never failed to disappoint and/or piss me off. 1. Lines are always long and there are never more than 2 tellers working. 2. Nobody answers the phone. Ever. 3. Making an appointment is a waste of time and effort. I made an appointment twice- once to talk to someone about home financing options, and once to close my checking account. Wow. The first time, they called to tell me the banker I made an appointment with online actually wasn't in the office that day, and I could reschedule if I wanted to. I decided against it since the notice was about 20 minutes before my appointment and I was already on my way in traffic. Just wow. The second time I made an appointment and was very specific online about why I was making it. When I got there I had to wait in line to ask a teller about my appointment, which nobody knew anything about. I waited 20 minutes past my appointment time and they had no idea why I was there. They were also very obviously disinterested in helping me once I made it clear I would not be opening another account. The lack of professionalism at this location, as well as others I've visited, is honestly something else. 4. I've just recently given up on BofA as my main bank because their customer service is just atrocious, both in-person and over the phone. The phone agents are so poorly trained it's amazing to me, and nobody seemed very interested in talking about the negligence that I had experienced when I reported my financial information had been stolen, and the agent did nothing outside of sending me a new debit card. She did not freeze my account, even though I specifically said that there were checks in my purse when it was stolen. I was assured these checks would be unusable, but within a week multiple fraudulent checks showed up on my transactions statement. At this point I decided it was time to go elsewhere with my money, and you probably should too. There's an OnPoint just up the street on Broadway. I opened a new checking account there faster than I was able to get into my scheduled appointment at BofA, even with several people in the waiting room ahead of me. The comparison in customer service is laughable.
8 years ago (22-08-2017)
Very slow service... usually only one teller available.
8 years ago (31-10-2017)
Only because the employees here are nice this location earns 2 stars. Painfully slow for every transaction, typically understaffed, slow computers, don't expect to get out of here in less than half an hour.
8 years ago (02-06-2017)
Employees are the best anywhere I have been!
8 years ago (01-09-2017)
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