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Bank of America Financial Center

  1. California
  2. Pinole Finance
  3. Pinole Bank

Reviews, get directions and contact details for Bank of America Financial Center

Address: 3100 Hilltop Mall Rd, Richmond, CA 94806, USA
Phone: (510) 243-6465
State: California
Zip Code: 94806


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Reviews
Consistently bad service! I went to the ATM and deposited cash. instead of the ATM providing a receipt for my transaction, I received a receipt stating they were unable to process my request and cannot return my items and to contact the Electronic Claims Team. Are you serious! I went into the bank and was told they can do nothing. I should call the number. I sat there while someone called. I was then told that I would not be assessed any fees because it was their mistake. This is the same bank that assured me that I would receive a call back regarding my mortgage refinance when rates were at an all time low. I was told this THREE times and there was NEVER any follow up nor a call received. The only time concern was shown was when my mortgage was changed to another lender. Needless, to say , I don't believe a word that anyone at this branch tells me.. I spoke to the claims department and was told that they have 15 business day to process. I am so disgusted with Bank of America that I can't wait to get this resolved and close my account, that I've had for 20 years. Also, I have accounts with Wells Fargo as well and working with that bank is much easier overall!
10 years ago (08-04-2017)
This was the worst experience! Line was out the door, they had 2 Tellers working and on a 80 degree day.... no air conditioning??!!! Service is horrible! Tellers act like robots, showing no emotion. It wouldn't hurt to ACT friendly after a customer spends 30 minutes in line.
10 years ago (03-04-2017)
I hate Bank of America! Everytime I go I spend 45min to 1hour! They're always short on staff! Unfortunately I have to use the service once a month...I would never open an account there! Hilltop and Richmond Bank of America sucks! Saturday is the worse day! 😡😡😡😡😡
10 years ago (05-11-2016)
Every time I come here the line is out the door and there's 2 tellers 😳🙈 that just don't make no since they need to hire some help
10 years ago (03-11-2016)
Great location near shopping center, but the customer service needs improvement
11 years ago (13-05-2016)
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